Community Connector
Hello! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.
We’re a local company employing over 200 people, based in Mid & North Wales. We work hard to provide clean water to our customers every time they turn on the tap and then return it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.
We are passionate about ensuring the future well-being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well-being goals is central to our strategy. There really is something for everyone here.
We have an exciting opportunity for someone to join our Hafren Dyfrdwy Team as a Community Connector.
This role will be responsible for working with our customers, communities and external organisations face to face to deliver our Community and Vulnerability strategy across our region, together with providing training/coaching and expert advice to frontline teams on how we can support those who need extra help.
As a Welsh company we are a proud supporter of the Welsh language. As this role involves working closely with our customers, schools and other external organisations, speaking Welsh is essential for this role.
If this sounds like you? Then read on...
EVERYTHING YOU NEED TO KNOW
Your key accountabilities in helping us on our journey will be:
- Organising, managing and hosting external community events independently or in partnership with external organisations.
- Working closely with schools and wider communities to educate our customers and future generations on water efficiency and how look after one of life’s essentials.
- Support our customer facing teams with any queries or when they identify customers that may need extra support.
- Identify and implement improvements to the customer journey for affordability support and drive efficiencies within the operational teams.
- Track performance of support schemes and services to ensure that KPIs are met.
Still you? Excellent!
WHAT YOU’LL BRING TO THE ROLE
We are looking for a candidate who has confidence when engaging with Stakeholders at all levels across the business and externally, together with experience of working in a pressured reactive environment – internally and externally with members of the public
You’ll need to be able to remain calm under pressure and be able to work autonomously. The successful individual must be able to communicate effectively in both English and Welsh.
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.
We do more, because we care.
WHAT’S IN IT FOR YOU
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:
- 23 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHAT’S NEXT
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.