Network Response Technician
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
In short, our Network Response Team is STW’s very own emergency service responding to water events to restore water supplies back to normal for our customers as quickly as possible.
Within this role you will source and implement new methods and techniques to tackle the water quality complaints while mentoring and upskilling the rest of the team in mains cleaning, mains conditioning and water quality best practices.
Be responsible for auditing of the Network Response Team’s equipment, processes, vehicles, and workplace, build reports and feedback to NRT leadership to improve performance and assess the location of asset install work to support Network Response activity, by working with internal stakeholders.
During incidents, organise deployment of required logistics and equipment to sites across the whole STW estate. Coordinate and act as technical support on site if required and for the incident room, particularly for larger and more complex events. You’ll also play a huge part in ensuring the team is consistent with this approach by carrying out audits and reporting findings to improve performance.
There will be a requirement for this role to be part of a standby rota.
WHAT WE’RE LOOKING FOR
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
Apart from being a great fit for the team you’ll ideally have a strong understanding of data analytics and excellent decision-making skills with the ability to work well as a team or alone.
As this role requires travel, you must hold a full UK Driving License and a valid Class B Driving License.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.