Customer Pollution Controller
Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Join Severn Trent in our mission to safeguard the environment & become our new Customer Pollution Controller!
As part of our strategic objectives, we are dedicated to mitigating and responding to pollution events swiftly and effectively.
In this crucial role, you will be at the forefront of identifying potential pollution incidents early and ensuring the correct response processes are followed. Leveraging customer information and historical site knowledge, you will also have the responsibility to adjust the priority of field responses when necessary.
Additionally, you will assess other customer-reported issues for their potential pollution impact and initiate the appropriate field actions. Be a part of our team and make a real difference!
Does this sound like you? If so, please read on..
WHAT YOU’LL BRING TO THE ROLE
We are committed to protecting the environment by swiftly and effectively mitigating and responding to pollution events. In this vital role, you will:
- Identify and Respond to Pollution Events: Quickly spot potential pollution incidents and ensure the correct response processes are followed.
- Adjust Field Response Priorities: Use customer information and historical site knowledge to adjust the priority of field responses when necessary.
- Assess and Initiate Actions: Evaluate other customer-reported issues for their potential pollution impact and initiate appropriate field actions.
- Collaborate with Teams: Work closely with other departments to ensure a coordinated and effective response to pollution events.
- Maintain Records: Keep detailed records of incidents and responses to help improve future strategies and processes.
Be a part of our dedicated team and make a real difference in safeguarding our environment!
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Family friendly policies
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.