Customer Flooding Performance Manager

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

We have a brand-new team in Waste Network Operations, and it’s called the Customer Flooding Performance Team, and we are looking for someone to lead it as a Team Manager!

This team has been built to take ownership of the customer flooding challenge. Making a centralised team to do this should ensure the handling of internal or external flooding issues is swift, coordinated and as positive as possible.

This Team Manager role is covering our whole patch so the location of the role is flexible between: Warwickshire, Derbyshire, Birmingham, Staffordshire, Shropshire, Leicestershire, Nottinghamshire, Worcestershire, Gloucestershire but you would be expected to travel to different counties across our region to see and support your team.

You’ll work with 9 direct technical expert reports, who will be heading up each country of ours. Your other key stakeholders will be the Reactive Sewer Service County teams, and our Waste Environment teams. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.

WHAT WE’RE LOOKING FOR

Proven ability to lead and motivate a team of technical experts, or a proven enthusiasm for this move, bringing a wealth of knowledge with you.
Strong coaching and mentoring skills.
Understanding of wastewater networks and flooding issues.
Ability to interpret technical information and make informed decisions.
Excellent communication skills for working with internal teams and external stakeholders.
Familiarity with reactive sewer services and environmental compliance.
Ability to coordinate across multiple counties and teams.
Skilled in conflict resolution and managing sensitive customer issues.
Ability to prioritise tasks and respond quickly to urgent challenges.
Resilience and adaptability in a fast-paced, high-pressure environment.
Willingness to travel across multiple counties as required.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

Salary: £50,500.00
25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.