Customer Contact Trainer

At Severn Trent we’re on a mission to build the most skilled teams around, with our purpose-built learning facility (the Academy!) dedicated to the development of all our teams across Severn Trent, it is no surprise that lifelong learning is an important part of our success.

We have an exciting opportunity for you to join our ambitious Academy team as a Customer Contact Trainer

EVERYTHING YOU NEED TO KNOW

As a Customer Trainer, you'll play a key role in developing our existing team and onboarding new recruits through engaging classroom and digital learning experiences. You’ll design and deliver content tailored to different learning styles, ensuring every colleague feels supported and inspired.

Working closely with your team, you’ll have the freedom to shape training delivery and introduce innovative ideas that make a real difference to both our people and our customers. You’ll be passionate about creating a positive, empowering culture—celebrating learning, investing in development, and prioritising well-being to build a truly exceptional Customer Training Team

The role involves travel across various Midlands sites to deliver training sessions

Some of your other key accountabilities will include:

Design and deliver engaging induction training for new Customer Contact employees, covering systems, policies, processes, and customer experience topics.
Create and deliver training for transformation projects and ad hoc changes, aligned to learning outcomes and project goals.
Develop digital learning content, including system journeys and e-learning modules, to support blended learning.
Track and manage attendance and assessment data.
Provide team leaders with learner insights to support post-training development.
Continuously evaluate and improve training effectiveness.
Engage with the business to ensure training remains relevant and aligned with stakeholder needs.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WERE LOOKING FOR

We’re looking for passionate, customer-focused individuals to join our team.

You’ll need to be enthusiastic about learning, developing others, and delivering outstanding service, even in challenging situations.

We value people who are adaptable, collaborative, resilient, and committed to sustainability.

Our culture thrives on positivity, continuous improvement, and a shared drive to make a real difference for our customers. If you’re ready for a fast-paced, ever-evolving environment where your ideas and energy matter, we’d love to hear from you

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities

HOW WE’LL REWARD YOU AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too.

Here are some of our favourites:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Family friendly policies
Two paid volunteering days per year

LET’S GO

We can’t wait to hear from you!

Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails. 

Please note, we may close this advert early if we receive a high volume of applications—so we encourage you to apply as soon as possible