Administration & Customer Support
LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
LET’S TELL YOU MORE
You will play a vital role in supporting the Eccleshall Lead Replacement project by managing a range of essential administrative and customer facing tasks that keep the operation running smoothly. Please note this is a 12-month fixed term contract.
As part of this role, you’ll be responsible for raising and receipting purchase orders, booking customer appointments, maintaining progress trackers, and resolving customer complaints from start to finish. You’ll work closely with stakeholders across the project, adapting to changing priorities while proactively identifying improvements to enhance efficiency and prevent future issues.
You will also get involved in occasional ad‑hoc duties such as collecting water samples out on site plus you’ll get the opportunity to present updates and insights in meetings to help drive actions and continuous improvement.
Working hours are Monday - Friday, 37 hours per week.
WHAT WE’RE LOOKING FOR
We’re looking for a candidate who wants a varied role, from speaking to customers to book in appointments and get feedback, to providing admin support like creating letters and updating trackers with some water sampling on site added in.
You’ll be customer focussed, with experience using Excel.
Technically, you can analyse and interpret reports and feedback from our customers.
Success in the role relies on driving operational performance with a customer‑focused mindset, supported by excellent communication skills, attention to detail, and a commitment to delivering high‑quality work. The ability to work collaboratively, remain calm under pressure, and adapt to changing business needs is essential.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- Salary - £25,000 - £27,000
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 additional days per year)
- Annual bonus scheme (of up to 1,500 depending on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.