Executive Assistant

Severn Trent isn’t all water and wastewater in the Midlands. Severn Trent Services (STS) is a thriving non-regulated business providing outstanding services in the Utilities sector across the UK. We have an ambitious growth plan and are exploring a wealth of exciting strategic opportunities to cement our place as one of the sector leaders.

If you want to do more, and come on this journey, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Severn Trent Services is a £100 million turnover business, and we are seeking an Executive Assistant to the Managing Director.

This is a pivotal role for a highly proactive and exceptionally organised individual who will provide first‑class operational and administrative support to the MD, as well as his wider Executive Team.

As a trusted partner to the MD, this role goes beyond traditional diary management. Acting as an extension of the leader, you will help to coordinate critical cross‑functional initiatives, streamline communications, and ensure the MD’s priorities are clearly tracked, held to account, and successfully delivered.

This is an office based full time role, working Monday-Friday

Some of the key accountabilities include: -

Act as a trusted partner and extension of the MD, including representing them, protecting priorities, and supporting decision-making. For example - Building a strong, proactive working rhythm with the MD, understanding preferences, communication style, and strategic priorities.
Personal assistant focused tasked: Provide administrative support including complex diary management (with an extension in supporting the wider exec team in diary management), inbox triage, travel planning, and meeting preparation.
Act on independent thought, taking known judgment of MD into key discussions and managing stakeholders around the MD to ensure that decisions made are within the agreed boundaries, proactively drive both improvements and strategic vision of the MD.
Anticipate needs, prepare briefing materials, and ensure the leader is fully informed ahead of meetings and decisions.
Manage confidential information with discretion and professionalism, this role will be subject to highly confidential information, sensitive data and at times difficult messaging and situations that will require high levels of emotional intelligence for decision making judgement and resilience in challenging senior stakeholders

Be the central coordination point for navigating all senior stakeholders and support cross-functional alignment, anticipating needs from inbound stakeholder against MD priorities, and implement solutions that drive efficiency alongside challenge stakeholders constructively, prioritise competing demands, and help the MD focus on what matters most.
Ownership of light project management activities: timelines, MD decision and action logs, documentation, and stakeholder updates. Ability to bring structure to ambiguous problems or new initiatives
Be the central communication point for synthesising information inbound to the MD, influencing without authority, and managing up effectively. For example - Ability to challenge constructively, prioritise competing demands, and aiding those around the MD to align to their prioritise and areas of key focus
Serve as a central point of contact, facilitating communication between teams, stakeholders, and the leader and be responsible for proactively challenging where needs, risks and deadlines are either at risk or identifying bottlenecks to implementations
Prepare concise updates, occasional dashboards, and summaries to keep the leader briefed on progress, risks, and issues across all STS key priorities
Follow up on agreed actions, ensuring owners deliver to expectations and keep on track to MD deadlines
Support change initiatives by helping organise workstreams, collating information, and ensuring alignment across the organisation.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

In order to be successful in this role, you will have proven experience as an Executive Assistant or in a similar hybrid role that includes project coordination, alongside exceptional organisational and prioritisation skills that enable you to manage multiple competing priorities with ease.

You will be naturally proactive, with strong problem‑solving ability and a high level of ownership and follow‑through, as well as a confident communication style that can be adapted to suit a wide range of stakeholders.

You will be comfortable working in ambiguity, able to create structure where needed, and confident using technology, with strong capability across productivity tools such as Microsoft 365, Teams and project tracking systems.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)

Annual bonus scheme (of up to 15% of salary dependent on company performance)

Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)

Family friendly policies (including, a year off fully paid maternity and adoption leave)

Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate

Dedicated training and development with our ‘Academy’

Private medical cover, life assurance, income protection and personal accident cover

Electric vehicle scheme and retail offers

Two volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.