Frame and Covers Manager

We are seeking a dedicated and proactive Frame and Cover Repair Manager to lead our team of frame and cover inspectors and drive the delivery of frame and covers repairs.. This is critical in ensuring the highest standards of safety, quality, compliance and efficiency are achieved.

The role involves driving the delivery of frame and cover (F&C) follow-on work (FOW) after our inspectors identify defects in the network that require correction. This includes delivering the most pressing work at pace, understanding, and owning the priority of work with the highways authority (HA). Additionally, the role supports the planning and scheduling team (P&S) by ensuring that a 'gold standard sketch' is provided by the frame and cover inspectors.

The position also entails owning the commercial relationship with outsourced contract providers. It is responsible for upskilling frame and cover inspectors to better identify required FOW and produce 'gold standard sketches'. Leading the team of frame and cover inspectors is another key responsibility, which includes identifying the required FOW, conducting site audits, and ensuring the safety and quality of the work delivered by contract providers.

Furthermore, the role involves managing the approval of required repairs, ensuring the suitability of the solutions provided, and driving best value solutions to maximise the team's output within budget. It also includes responsibility for the contractual defects process to ensure the timely delivery of required repairs.

Some of your other key accountabilities will include:

Ensuring our people and contract partners go home safe and well
Delivering a 10 out of 10 service for customers every day
Owning the delivery of all FOW associated notified under section 81 of New Roads and Street Works Act (‘NRSWA’) as a priority and all F&C repair activity in total
Managing the frame and cover inspectors performance and identification and promotion of repair work required
Owning and manage the budget for IRE and capital expenditure for repairs
Owning the relationship with the highways authorities (‘HAs’) across all counties and ensure a brilliant working relationship is built and fostered to deliver best possible resolution
Traveling across the region to be a visible leader within your teams at their various office locations and visible on site with our contract partners
Minimising suspended and aborted work via our contract partners
Developing and promote an engaged team with acknowledgement and recognition so that team members can be the best they can be and build a succession plan promoting talent within
Completing audits, process quality and compliance checks and feedback on findings and develop improvement plans to the various teams you support and interact with
Understanding Waste Customer Network end to end processes, including our customer journey and be an expert in our quality status and customer offer
Building and maintaining a close working relationship with the supply chain leadership, through regular attendance at performance, commercial and working group meetings
Driving performance of our contract delivery and traffic management partners
Leading performance improvement and sustainability using Safer Better Faster techniques such as Comm Cells

WHAT YOU’LL BRING TO THE ROLE

The ideal candidate should be proactive, innovative, and able to work quickly while effectively communicating and collaborating with various stakeholders. They should possess strong leadership, planning, and organizational skills, along with expertise in Excel and data analysis. Additionally, they should have a passion for continuous improvement and experience with Safer Better Faster problem-solving techniques.

You will also need to have the following essential skills:

Experience demonstrating high levels of collaboration, stakeholder management, personal resilience and maturity
Experience of working in an operational environment as well as demonstrable process improvement and/or analytical skills would be advantageous
Operational and technical understanding of maintenance and of the sewerage network
Experience in auditing and compliance processes
Good IT skills & understanding of our technology development process
Good problem solving and root cause analysis with the ability to translate this clearly
Good organisational skills and Safer Better Faster proficient
Management of teams or individuals or completed Future Leaders programme
Fully aware of H&S, HR, NRSWA, Environmental and QA policies and standards

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.