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Posted Date:  2 Mar 2026
Posting End Date:  08-Mar-2026
Location:  Shrewsbury
Company:  Severn Trent Water Limited
Department:  Customer Planning & Scheduling
Salary (£):  £40,000 to £45,000

Data Delivery Specialist

 

LET’S CUT STRAIGHT TO IT 

 

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.  

 

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. 

 

If you want to do more, because you care, we want you on our team. 

 

LET’S TELL YOU MORE

 

We currently have an opportunity available for a Data Delivery Specialist based in Shelton.

 

This is a key role that covers end to end data management relative to service channels and customer treatments across the value chain/lifecycle with a strong understanding of customer experience measures.

 

The role holder will be seen as an enabler to delivering best outcomes for Severn Trent and its customers, owning data build, production, and delivery to support varied and multi-levels of complex processes, both existing and new, as the team evolves in terms of thinking and capability.

 

Multi-tasking is a key strength as you will be expected to support the short, medium- and long-term objectives of the Data Delivery function focussing on best in class data solutions together with maintain and improve Operational performance through delivery of data solutions into the Retail business – Voice and Non-Voice customer touch points.

 

You'll be based at our Shelton site in Shrewsbury.  You’ll work within our dedicated Data delivery team and with this being such a critical role, we’re looking for someone who can join us 37 hours a week, Monday to Friday.

 

HOW WE WORK

 

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

 

WHAT WE’RE LOOKING FOR

 

If you have exceptional data and problem‑solving skills, along with experience in database interrogation, then you’re exactly who we’re looking for. You’ll bring a strong understanding of large‑scale, data‑driven environments and an appreciation of how customer quality, experience, metering, billing, cash collections and debt‑risk management all connect. You’ll be confident using SQL (essential) and Python (highly desirable) while being highly proficient with Microsoft applications—particularly advanced Excel, PowerPoint for presenting insights, and Power BI for building impactful dashboards. You’ll also play a key role in developing and maintaining documentation to support both new and existing processes.

 

We’re looking for someone who can translate business needs into effective data solutions and communicate complex information in a clear, simple way. Strong listening skills are essential, helping you understand requirements and offer meaningful, informed input. If you take pride in delivering excellent service, enjoy working with autonomy and want to be part of a curious, innovative and high‑performing team, this role could be the perfect next step for you. We’re committed to being the best at what we do—join us and help make that happen.

 

Skills and experience are important, but character, positivity, and a caring attitude matter too.  We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

 

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

 

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

 

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £2,225, which is subject to eligibility)
  • Family-friendly policies (including a year off fully paid maternity and adoption leave)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
  • Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Two paid volunteering days per year

 

LET’S GO

 

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails. 

Apply now »