Smart Metering Field Technician
Our people and culture are the heart of our success. That's why we're dedicated to nurturing and growing talent from within, offering our people the chance to expand their skills and explore new career paths.
Whether you're aiming for a promotion or considering a lateral move to a different department, we encourage and support your journey. If you're enthusiastic about learning, eager to advance, and ready to make a significant impact, we want you to take the next step in your career with us.
Join us in our mission to create a sustainable and supportive future for everyone. Let's make great things happen together, because we do more, because we care.
LET’S TELL YOU MORE
We are looking for a Smart Metering Field Technician to join our team based out in the field across our Midlands patch!
You’ll be overseeing the quality, safety, and customer experience of our smart metering programme, working closely with our contract partners.
In this role, you’ll act as a first line assurance auditor, reviewing installations carried out by third‑party engineers to ensure strict adherence to health and safety regulations, while maintaining the highest standards across a network of over 600,000 installed smart meters.
The position centres on three key areas: Health & Safety, ensuring all installations meet regulatory and operational standards; Connectivity, monitoring the performance and reliability of smart meter communications; and Customer KCI (Key Customer Interactions), delivering a seamless and positive end‑user experience.
Alongside auditing and oversight, you’ll contribute to continuous improvement by identifying additional requirements and supporting occasional installations where needed, playing a vital role in driving quality and consistency across the smart metering.
We’ll provide you with a van and the tools you need to do your role with us! With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Mon – Fri.
WHAT WE’RE LOOKING FOR
We’re looking for a confident and engaging communicator who thrives on building strong relationships with both stakeholders and customers. You’ll bring a naturally customer-focused approach, coupled with a keen eye for detail.
If you’re self-motivated, take pride in solving problems, and enjoy making a real impact—this could be the perfect opportunity for you!
To carry out your role a Full Valid UK Drivers Licence is essential. Holding a New Road and Street Works Act (NRSWA) qualification is desirable but can be provided.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.