Reactive Repair Manager
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
Working within our Waste Network department as a Reactive Repair Manager on a 12 month contract, you’ll be leading a diverse team of technical advisors and skilled site supervisors to repair our sewerage network through our contract partners. You will manage resources (people, assets, IT and finance) to meet regulatory and Company targets as well as customer expectations, delivering the highest standards of work for the lowest costs possible.
As a Team Manager you will be responsible for the safety and development of your team ensuring they are fit for the future and the demanding area in which they operate. You’ll work proactively with all our internal and external stakeholders, including the Highways, Drinking Water Inspectorate, Environment Agency, local communities and landowners.
The role will include being part of a company standby rota which operates 24/7, 365 days a year as does our network. The role will include working across different regions or areas as required.
Some of your other key accountabilities will include:
- Ensure that all Waste Network repair and maintenance work in your area of control is identified appropriately and delivered quickly through our supply chain partners to avoid customer disruption.
- Expedite the delivery of any repairs where there is need to mitigate and ensure the mitigation process is tracked ensuring no repeat incidents until the repair is completed.
- Travel across the region to be a visible leader within your teams at their various office locations and visible on site with our contract partners.
- Complete audits, process quality and compliance checks and feedback on findings and develop improvement plans to the various teams you support and interact with.
- Establish, manage and monitor H&S standards, processes, communications and training, ensuring safe systems of work are in place for all activities.
- Manage the budget, including operational and capital expenditure and deliver and embed efficiencies.
WHAT YOU’LL BRING TO THE ROLE
Some direct experience in managing, leading and inspiring teams in a customer-focused operational environment would be advantageous. A good understanding of the sewerage network and drainage repairs is required including civils, lining and patching operations with relevant experience a benefit. You’ll be expected to interact with customers to deliver a great customer experience, with flexibility to meet both the customer’s requirement and business requirements.
Continuous development and improvement of the team is critical, so the ability to understand and put in place plans that build the department through constant innovation and improvements is essential.
A full UK driving license is required for the role.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
WHAT’S IN IT FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Car allowance
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year fully paid maternity and adoption leave)
- Two volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.