Operational Performance Auditor

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re

a team of nearly 10,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Here at Severn Trent, we always want to ensure that all work which we do for our customers is carried out to the highest standards, therefore as our newly created Operational Performance Auditor, it will be your job to ensure that work carried out by our contract partners on the metering installation, repair and maintenance contract meets all required standards, health and safety guidelines and quality control.

You will work closely with our contractor team, Team Leaders and Metering Operations Managers to drive the performance of the contractor field teams and ensure that they contribute to improving our customers experience as well as reducing costs and improving the right first time field performance.

Other key accountabilities in this role include:-

Investigate and resolve Health and Safety issues identified by our IRM contract partners – work with the contractor to resolve these outstanding jobs minimising customer impact.
Work directly with both customers and internal colleagues who require detailed technical support and help in respect of NHH & metering issues, including meter reading if required.
Full compliance to all company and departmental Safe Systems of Work, Risk Assessments and Lone Working policies and procedures at all times. Ensure contract partners are working to these guidelines and have appropriate policies of their own in place where appropriate.
To take full responsibility for compliance and promotion of safe working practices. Reporting any unsafe practices immediately to reduce risks to others.
Monitor, assess and report on the quality of work carried out by our IRM contract partners. Work with the Metering Operations Manager and contractor teams to drive improvements within current process, reduce errors and drive right-first-time completion rates.

WHAT YOU’LL BRING TO THE ROLE

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We will be look for you to have excellent communications skills and experience of working with internal stakeholders, contract partners, field resource and customers. Along with this, significant technical knowledge of metering installation and maintenance programmes will be essential. If you are able to demonstrate a clear understanding of regulatory policies including Water Regulations, Electrical Installation Standards and WRAS, this will be a significant advantage for you.

If you have an ability to think objectively to plan, prioritise and resolve work in the most effective way possible, that will be great, as will the ability to work in a demanding target driven environment. A strong technical plumbing knowledge with confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness of work where required would be a real asset also.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Conpetitive Salary of £26,000 - £32,000
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies (including, a year off fully paid maternity and adoption leave)
Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.