Communications and Engagement Manager
LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
Our Communications Team are on the look out for a Communications and Engagement Manager to join their team and oversee the Regional Communications professionals in the West of our Region transforming how we engage with customers and communities.
LET’S TELL YOU MORE
We’re investing billions of pounds in the biggest programme of infrastructure improvement in a generation.
As Communications & Engagement Manager, you’ll lead a team responsible for ensuring customers, communities and stakeholders are at the heart of how we deliver that investment.
This isn’t a traditional communications role.
You’ll work alongside senior leaders across Capital Delivery to shape how major projects are planned and delivered, helping teams identify community risk earlier, improve customer experience, build stakeholder trust and protect Severn Trent’s reputation.
From nationally significant infrastructure projects to local community improvements, you’ll help ensure we deliver great engineering and great customer outcomes together.
You’ll lead a talented team of regional communications professionals, build strong partnerships across the business and play a key role in transforming how we engage with customers and communities throughout AMP8.
Your role will be overseeing all works and communications for Shropshire, Hafren Dyfrdwy and Gloucester. You will be championing our customers and being a coach to employees around you, developing your teams to also best serve our customers.
The location for this role can be flexible across the counties you will be leading, so if you are local to Shropshire: Shelton, or our Head Office in Coventry you will be in the right place for this position. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, with regular travel expected – car allowance will be added to your offer package.
HOW WE WORK
You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive, but also understand the flexibility working from home can bring. You’ll usually find us in the office, but working from home is supported when you need it.
WHAT WE’RE LOOKING FOR
The role is responsible for strengthening customer experience during disruption, managing communications and stakeholder risk, building community intelligence, and ensuring communications and engagement activities actively support successful program delivery.
We’re looking for someone who can:
- Build trusted relationships with senior stakeholders
- Lead and inspire high-performing teams
- Translate complex challenges into practical action
- Balance customer, community and business needs
- Use insight and data to influence decisions
- Anticipate and manage reputation and stakeholder risks
Some (not necessary but) desirable traits are:
- Experience within utilities, infrastructure, construction or regulated industries.
- Experience working with contractor and delivery partner organisations.
- Understanding customer experience frameworks and behavioural insight.
- Experience supporting major capital or infrastructure programmes.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We’re looking for people who want to get involved, be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. You’ll also contribute to the environment and community. Some of our benefits include:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (up to £2,250 based on company performance and eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nursery's, including one-week free childcare
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
LET’S GO
We can’t wait to hear from you. Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.