Network Ops Performance Manager
We’re dedicated to protecting the environment and enhancing the communities we serve. Our mission goes beyond delivering one of life’s essentials; we’re committed to sustainability and making a positive difference across our region. Join us to be part of something meaningful and lasting that will leave a legacy for generations to come.
If you want to do more, because you care, we want to talk to you.
EVERYTHING YOU NEED TO KNOW
You have the chance to join the team as a performance manager, where you’ll predominantly be working alongside the business lead to manage all aspects of performance around leakage, gang delivery, R&M (Repair and Maintenance) performance, Capital Works delivery and CMEX (our customer performance metrics) with the overall goal of efficiently and effectively transitioning a new organisational structure into the wider organisation, whilst ensuring that we deliver on our financial aims and budget responsibilities.
You’ll be involved in numerous daily activities put in place in to help to aid this transition, such as budget tracking, ensuring capital spends are accurate, liaising with a multitude of stakeholders, monitoring Health and safety and delivering on all of our key ODI’s (performance measures). You will work closely alongside the management Team and the Business Lead to drive all aspects of performance and assist with improving engagement and improving Customer Network Ops QUEST score to display this across the whole team.
Plus, as a Performance manager at Severn Trent, you will utilise your operational knowledge, previous experience in managing large projects & teams and your capabilities with working towards budgets & deadlines to ensure that we are providing our customers with the best possible service whilst this development within our business occurs!
WHAT YOU’LL BRING TO THE ROLE
We’re seeking an experienced individual who can lead and inspire teams in a fast-paced, customer-focused environment. You’ll be responsible for managing complex employee relations, driving performance, and delivering operational excellence across repair, maintenance, and capital water distribution networks. With a strong grasp of regulatory standards, health and safety, and environmental policies, you’ll ensure compliance while maintaining high service standards.
You’ll bring proven leadership through change, excellent communication and stakeholder management skills, and the ability to make clear, confident decisions under pressure. A solid understanding of work management systems, budgeting, and performance reporting is essential. If you’re passionate about delivering results, motivating teams, and exceeding customer expectations, we’d love to hear from you.
HOW WE’LL REWARD AND CARE FOR YOU
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers.
- Family friendly policies
- Two volunteering days per year
WHATS NEXT?
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.