Customer Inspector Team Manager
Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.
It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.
From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Working within our growing and developing Customer Network Operations department we have a new opening which may just be a great opportunity for you!
You have the chance to join the team as a Customer Inspector Team Manager, where you’ll be responsible for leading a team of Customer Inspectors and Customer Coordinators to ensure customers safely receive a constant supply of good quality drinking water and excellent customer service.
Within this role you will actively own and resolve customer issues in your area and proactively seek new ways to improve our overall service to customers measured through C-MEX.
If you have a good understanding of our customer policies and what drives customer satisfaction then please read on.
WHAT YOU’LL BRING TO THE ROLE
Your key accountabilities in helping us will be:
• Delivery of planned customer inspection activity against performance targets – including meeting customer SLAs, appointments, keeping customers informed and raising quality follow on work.
• Ownership of end to end customer issues ensuring proactive communication and customer resolution, including customers significantly impacted by incidents and those that are complex/multi-departmental.
• Deliver customer side leakage inspection and resolution activity to support delivery of leakage ODI.
• Ensure that all inspection work and customer contact in your area of control is carried out in a manner whereby no-one gets hurt (employee, contractor or member of the public) as a result of the work we do.
• Empower and coach your team to deliver 10/10 customer service.
• Work in partnership with other STW teams and contract partners to ensure a seamless E2E customer journey.
• You will lead and embed change within the team to deliver sustained improvements to performance as well as look for improvements in the way we operate by minimising waste and speeding up our processes.
• Responsible for managing a budget including operational and capital expenditure.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.
And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.