Service Delivery Assistant

We’re more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve.

With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future.

LET’S CUT STRAIGHT TO IT

We’re looking for a customer-focused Service Delivery Assistant to be the first point of contact for staff and visitors on site. You’ll deliver exceptional customer service while supporting the Site Manager with contractor coordination and essential compliance activities.

What you’ll do:

Welcome and support staff, visitors, and contractors, providing a high-quality service at all times
Assist the Site Manager in managing contractors and maintaining site compliance
Carry out daily/weekly/monthly FM checks to ensure the site remains safe, compliant, and efficient
Complete statutory tasks such as site inductions, fire alarm testing, legionella flushing, and temperature monitoring
Keep compliance records accurate and up to date across all regional sites
Follow all Health & Safety standards and support a safe working environment

WHAT WE’RE LOOKING FOR

Strong interpersonal skills and a genuine passion for delivering great customer experiences
Experience or good understanding of FM and property operations
Confident using IT systems and FM software
Reliable, organised, and comfortable working as part of a team
Awareness of Health & Safety topics (e.g., COSHH, DSE, general office safety) — training provided
Good understanding of planned preventative maintenance and reactive work

If you're proactive, people-focused, and ready to support the smooth running of our site, we’d love to hear from you.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Severn Trent family:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Two volunteering days per year

Family friendly policies

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.