Schedule & Delivery Technician
Business Unit : Customer Solutions
Division : CS WP Workforce Planning & Optimisation
Pay Grade Level : Level 1 - Administrator /Advisor
Post end date : 06-March-26
Salary Range : £26,412.76 + Weekend Working
Role Type : Full Time Contract
Secondment length : NA
Recruiter : Daniel McCormack
Manager Name : Sophie Roberts
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
ABOUT THE ROLE
We are looking for a Schedule and Delivery Technician to join our Workforce Planning & Optimisation team here at Severn Trent who are a critical part of our Field and Contact Centre Operations
So, what do Schedule and Delivery Technicians do, I hear you ask? They’re responsible for making sure our field operations in Water and Waste are on time and right first time, across the region! Sounds important right?
You’ll liaise with external suppliers, field managers, operatives, the local planning authorities, and customers to schedule crucial emergency and planned repair, renewal, and installation works.
You’ll jeopardy manage our workflow, redistributing work in a day as priorities and service levels change to meet customer and business need.
Plus, you’ll make sure that we’re meeting customer expectations and targets by managing the real time workflows against service levels and Key Performance Indicators.
In this cohort, you'll be based at our Pride Park site where you’ll be able to park for free. You’ll work within our 320 strong Workforce Planning & Optimisation Team who are predominantly based across two Derby sites and all love what they do.
In this role, you’ll be supporting our field operatives and so we’re looking for you to work between a working window of hours 06:30 – 20:00, on an 11-week rota, working 2 weekends in 11.
There are 3 types of shifts within this window:
- Early shift - 06:30 - 14:30 (4 weeks of 10)
- Day shift - 08:00 - 16:00 (4 weeks of 10)
- Late shift - 12:00 - 20:00 (2 weeks of 10)
- Your weekend shifts will be between 06:30 – 16:00 (2 weekends in 10)
You’ll get to finish 30 minutes earlier every Friday when working an early or day shift and start 30 minutes later on a Friday when working a late shift!
HOW WE WORK
You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.
WHAT WE’RE LOOKING FOR
Being proactive and organised will make you a shining star as a Scheduler as you’ll need to work to certain service levels to achieve our customer and company outcomes efficiently, correctly, and accurately.
It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.
Strong administration skills are essential as you will be using our planning tool Click to prioritise and schedule both customer appointed and proactive work to our field technicians and repair crews.
Communication skills are key as you’ll be liaising with a wide range of stakeholders, including customers to manage their expectations.
You’ll thrive working under pressure and can be flexible, switching to different jobs that are high priority and picking up new tasks to support the wider team.
If you like to deliver the best service and work well under pressure in an ever-changing environment, then apply to join our next cohort of Schedulers!
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Salary Offering of £25,396.88 + weekend working allowance
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.