Quality Assurance Manager - Waste

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We are seeking an Assurance & Standards Specialist to ensure our operational teams follow all Wastewater processes and procedures in line with the Wastewater Recycling Quality Management System. You will oversee corrective, preventive, and improvement actions while providing clear assurance reporting to senior leaders.

In this role, you will lead proactive and reactive assurance work, identify non‑conformance, deliver statistical analysis, and drive improvement activities. You will also be required conduct assurance audits across all regions, therefore extensive travel across the ST region is a key requirement, as well as ensure actions are effectively managed, and report on management system performance.

You will support root cause analysis for regulatory failures or pollution events, identifying control gaps and ensuring corrective actions prevent recurrence. You will also provide evidence, data, and written material for external or legal requests.

The role includes leading the ongoing development and maintenance of the WWR Management System, creating and refining standards, processes, and procedures. You will use your specialist knowledge of wastewater operations to support improvement initiatives across departments and contribute to environmental compliance activities.

WHAT WE’RE LOOKING FOR

The ideal candidate will have strong experience in QMS management within a regulatory environment, alongside proven auditing and quality assurance expertise. Knowledge of wastewater systems, processes and procedures is desirable.

The role requires exceptional organisational and planning ability, with the professionalism and critical judgement to assess risk and confidently challenge at all levels. You will be adept at managing conflicting priorities, influencing and negotiating to ensure key activities are delivered across the business. Strong communication and presentation skills are vital, as the role involves extensive stakeholder interaction and the clear, balanced reporting of assurance outcomes, requiring sound judgement in how information is positioned and presented.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.