Apply now »
Posted Date:  2 Apr 2026
Posting End Date:  12/04/2026
Location:  Derby
Company:  Severn Trent Water
Department:  Customer Planning & Scheduling
Salary (£):  From £43,999.94

WPO Team Manager

 

 

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

 

 

EVERYTHING YOU NEED TO KNOW

 

Are you ready to lead a dynamic team and drive operational excellence? As a Scheduling Manager within Workforce Planning & Optimisation (WPO), you will be at the helm of all planning and scheduling activities, ensuring our field operations run with precision and efficiency. This pivotal role demands strategic oversight and a commitment to aligning outputs with service levels, business priorities, and regulatory requirements.

 

In this role, you will lead from the front, owning the performance of the planning function, driving continuous improvement, and ensuring our processes are both effective and agile. Your leadership will be crucial in developing a high-performing team. You will set clear expectations, hold individuals accountable, and foster a culture of ownership, excellence, and continuous learning.

 

Key accountabilities in this role include: 

 

  • A keen Customer and Environmental lens, as your KPI’s will include pollution prevention through critical alarm handling, which overall benefits us, our customers and communities as well as the environment we live in.

 

  • People Management: Develop and lead a front-line team, coach for performance improvement, and ensure optimal scheduling.

 

  • Stakeholder Management: Manage stakeholders and ensure effective communication and collaboration to meet service standards.

 

  • Process Quality, Delivery and Insight: Maintain control of work stack and WIP, track KPIs, ensure process quality, provide performance insights, drive continuous improvement, and set daily priorities for the team.

 

  • Technical Expertise: Act as a technical expert in planning and scheduling, utilizing tools like Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps.

 

  • Financial accountability: Understand cost drivers, manage teams within budget, contribute to future budgeting, and drive long-term efficiency.

 

 

WHAT WE’RE LOOKING FOR 

 

We are looking for a dynamic leader with strong people management and leadership skills, excellent communication and stakeholder management abilities, and proficiency in process quality assurance.

 

The ideal candidate will have technical expertise in dispatch, jeopardy, and alarm management, the ability to balance priorities and workload demands, and creative problem-solving skills.

 

Proficiency in Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps is essential.

 

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.   

  

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?  

 

 

HOW WE’LL REWARD AND CARE FOR YOU 

 

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

 

  • Salary: from £43,999.94
  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (of up to £2,250 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Family friendly policies (including, a year off fully paid maternity and adoption leave) 
  • Two volunteering days per year  

 

 

LET’S GO

 

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails. 

Apply now »