Team Leader
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Team Leader role sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We’re looking for a Team Leader to work within our Metering Operational Performance Team.
Who will be responsible for effectively leading and providing performance management for a team of 7 to deliver a high level of customer service and satisfaction for metering contract operational activities. To achieve this, you’ll pull on your natural people leadership capability to drive engagement and continuous development of the team through structured management and coaching & mentoring including effective 1-2-1 discussions.
And if that wasn’t enough, you’ll be spotting potential in your team members to nurture, grow and develop, removing barriers and driving team performance.
Working 37 hours per week you’ll be based in our Raynesway site in Derby, where you’ll be able to park for free or get to with ease with loads of local travel options. You’ll work alongside our Metering Support Team, who all love what they do.
WHAT YOU’LL BRING TO THE ROLE
Your exceptional leadership skills and passion for driving performance and delivering results through positive customer experience is what we are looking for.
You’ll be effectively motivating and leading your team, conducting regular performance reviews and following all internal HR policies to ensure good staff management and leadership at all times.
Ensuring the highest maintenance customer service standards are achieved, through a flexible approach, regular quality checks and continued support in the progression and development of your team through the skills reward model.
Providing regular feedback to individuals clearly and constructively against performance whilst highlighting areas for development and improvement, ensuring the outcome is positively received.
Ensuring the meter reading & planning function is managed efficiently by collaborating with your team of planners & engaging with key stakeholders.
Working closely with the metering operations manager & data analysts to drive improvements and new ways of working.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.
We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Salary Offering of £32,500 - £36,700
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!