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Posted Date:  18 Jun 2025
Posting End Date:  25/06/2025
Location:  Derby
Company:  Severn Trent Water
Department:  Customer Planning & Scheduling
Salary (£):  £38,391.26 - £42,146.97

Strategic Planning Lead

 

 

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too. 

 

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of nearly 10,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.  

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

 

 

EVERYTHING YOU NEED TO KNOW

 

 

Are you an analytical problem-solver with data translation expertise? We have an exciting opportunity for you to become a Strategic Planning Lead Analyst in Workforce Planning and Optimisation based in Derby.

 

As a Strategic Planning Lead Analyst, you’ll be the conductor of our operational symphony, ensuring we have the right resources to deliver top-notch customer service. You’ll coach like a pro on all matters capacity planning -  forecasting of multi- channel demand, lead process engagement, and master shift creation. This role is pivotal in collaborating with Operational Leadership, driving performance, and optimizing plans within the Resource Planning Hub to meet our service and cost standards.

 

Key accountabilities in this role include: 

 

  • Own demand and capacity planning: Engage with stakeholders on all strategic resource planning matters.
  • Collaborate with the Forecasting Insight Expert: Continuously refine and improve capacity and forecasting models.
  • Partner with operational teams: Act as a key interface between senior stakeholders and wider Contact, Insight and Planning Team.
  • Create structured reviews: Analyse performance vs. plan to identify risks and opportunities for service, cost, and employee engagement.
  • Run forecast reviews: Use insight and root cause analysis of all key capacity planning metrics to inform and refine long-term capacity planning.
  • Provide expert knowledge: Share expertise on forecasting, scheduling, and automation.
  • Drive performance understanding: Offer insights to ensure key service metrics are met.
  • Contribute to the Resource Planning Cycle: For aligned accurate delivery from strategic longer term planning to short term tactical planning.

 

 

 

WHAT YOU’LL BRING TO THE ROLE

 

 

First and foremost, we expect you to have extensive experience in contact centre resource planning, specifically in forecasting and capacity planning. We’d also like you to have an understanding of Contact Centre metrics and KPI’s.

 

Proven experience in influencing senior stakeholders to drive operational improvements is a must.

 

We are looking for someone with advanced skills in Microsoft Excel and PowerPoint. Proficiency in MS Access, SQL, and VBA, along with an understanding of data visualization tools like PowerBI.

 

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.   

  

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?  

 

 

WHAT’S IN IT FOR YOU

 

 

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

 

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (of up to £2,250 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Family friendly policies (including, a year off fully paid maternity and adoption leave) 
  • Two volunteering days per year  

 

 

WHATS NEXT?

 

 

We can’t wait to hear from you.

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails. 

 

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Apply now »