Insights & Analytics Expert

Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over 8,500 dedicated team members who are passionate about making a positive impact on the world.  We offer a diverse range of roles and development opportunities, so there’s something for everyone here. Whether you’re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed.

Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special?

We’re looking for our next Insights & Analytics Expert to join the team. Read on for all the details…

EVERYTHING YOU NEED TO KNOW

In this role, you will help drive Developer Services’ focus on delivering excellent customer experience, improving regulatory performance—particularly DMEX—and maximising the value of operational, customer and commercial data.

Working within a specialist team, you’ll enhance our analytical capability across the entire customer journey, supporting data‑led decision making that improves performance, efficiency and regulatory outcomes. You will collaborate closely with operational teams, commercial colleagues, regulatory leads and external partners to identify opportunities, shape insights and drive meaningful change, communicating findings clearly both in person and through high‑quality reporting.

You will also take full ownership of analytical questions from discovery through to action, managing your workload independently while working cross‑functionally in a fast‑paced and dynamic service area.

Your key accountabilities in this role include:

Support Developer Services performance improvement projects, focusing on DMEX, customer experience, and operational efficiency, delivering data and behavioural insight to guide decision making.
Evaluate, integrate and leverage data from multiple systems (e.g., SAP, GIS, CRM, Work Management Tools, survey platforms) to produce meaningful analytical outputs.
Lead the regular reporting of DMEX, APR (connections & properties), and other regulatory/commercial metrics, ensuring accuracy, clarity and alignment with industry definitions.
Build and develop models that combine disparate data sources to create a holistic view of DS customer behaviour, operational performance and end‑to‑end process health.
Undertake advanced analytics to support forecasting, segmentation, and process optimisation across Developer Services workflows.
Support the design, deployment and analysis of customer surveys and feedback mechanisms, translating findings into actionable insight to influence process, policy and system improvements.
Maintain awareness of industry‑wide performance in developer services, understanding emerging trends, regulatory expectations, and how this informs Severn Trent’s strategy.
Demonstrate strong understanding of Developer Services regulatory elements, including DMEX, CCW expectations, and Ofwat reporting requirements.

You’ll be based in our Raynesway OR Coventry headquarters, Monday – Friday with some travel to other sites for meetings.

WHAT YOU’LL BRING TO THE ROLE

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

In order to succeed in this role, you’ll need strong analytical skills to interpret complex data, identify issues and recommend improvements, along with a good grasp of tools such as Excel, Power BI and SQL (with Python or R as a bonus). Knowledge of Developer Services, the water industry and key regulatory requirements is important, as is experience analysing customer behaviour or operational trends. You’ll also need to build strong relationships and work effectively with stakeholders across operational, commercial and regulatory teams.

We’ll want you to have the ability to collaborate with key stakeholders and subject matter experts to get their input, share knowledge and insight to drive efficiencies, doing this with a proactive approach. You will need to use your initiative and look ahead to anticipate problems or areas for process improvement.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:

· 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
· Annual bonus scheme (of up to £2,250 per annum based on company performance)
· Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
· Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
· Dedicated training and development with our ‘Academy’
· Electric vehicle scheme and retail offers
· Family friendly policies (including, a year off paid for any maternity and adoption leave)
· Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.