Technology Capacity & Monitoring Analyst

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

In this newly created role, working as the Technology Capacity and Monitoring Analyst will see you support the management and optimisation of all our monitoring systems and management tools across the IT estate. This will see you focus on the operational upkeep (“feeding and watering”) of monitoring platforms, ensuring accurate alerts, maintaining data quality, and producing clear, actionable reports for engineers and managers.

You will contribute to capacity forecasting and technical debt reporting, working closely with the Tech Ops Capacity and Monitoring Manager to ensure the IT estate is proactively monitored and managed. This role offers excellent exposure to modern IT Operations tools and practices, providing a pathway to develop into a senior specialist or management role.

In this role, you’ll be at the heart of keeping our monitoring systems reliable and insightful. You’ll take ownership of maintaining and configuring tools, ensuring alerts and dashboards are accurate and actionable. Your ability to turn data into meaningful reports and dynamic dashboards using Power BI will help drive smarter decisions across the business. You’ll forecast capacity needs, spot risks, and support the rollout of new platforms, all while collaborating with infrastructure, application, and operations teams. If you’re passionate about problem-solving, improving performance, and sharing knowledge through clear documentation, this is your chance to make a real impact.

You'll be based at our Severn Trent Centre Head Office in Coventry. You’ll work within our IT Operations team, reporting directly into the Technology Capacity & Monitoring Manager. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Monday to Friday.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

To succeed in this role we’ll be looking for you to have practical knowledge of monitoring platforms and management tools as well as a familiarity with Azure Monitoring and SCOM (System Center Operations Manager). Strong skills in reporting and dashboarding tools, particularly Power BI will definitely be useful as will and Understanding of capacity management principles and reporting.

We’d love you to have an ability to analyse and present data clearly to technical and non-technical stakeholders, while being able to bring enthusiasm for learning and supporting enterprise-scale monitoring solutions will take you a long way.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.