Technology Business Analyst

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.  

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. 

If you want to do more, because you care, we want you on our team. 

LET’S TELL YOU MORE

At Severn Trent, we’re driving one of the most ambitious transformation programmes in our history as we enter AMP8—focused on resilience, customer outcomes, environmental performance, and long‑term value.

We’re looking for Business Analyst’s to join our Technology function and play a key role in shaping the digital and technology solutions that support the delivery of essential water and wastewater services to millions of customers every day.

Working as part of a multidisciplinary team, you’ll help translate business needs, regulatory requirements, and operational challenges into clear, deliverable technology solutions. Your work will directly support our AMP8 commitments—helping us operate more efficiently, make better use of data, and deliver better outcomes for customers and the environment.

What you’ll be doing

Working closely with Technology, Operations, and Business teams to understand problems, outcomes, and improvement opportunities
Supporting AMP8 projects and programmes by translating business and regulatory needs into clear requirements and delivery artefacts
Eliciting and documenting requirements using a range of techniques, including workshops, process mapping, user stories, and impact assessments
Helping define current‑state and future‑state processes, systems, and data flows
Supporting Agile and hybrid delivery teams by shaping backlogs, refining requirements, and supporting sprint and release planning
Ensuring solutions are aligned to business priorities, customer outcomes, and regulatory commitments
Supporting change that improves resilience, efficiency, data quality, and service performance

You'll be based at our Severn Trent Centre Head Office in Coventry. You’ll work within our dedicated team of Business Analysts and then assigned projects. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

We’ll be looking for you to be able to demonstrate: -

Experience working as a Business Analyst in a technology or change environment
Strong stakeholder engagement skills, with the ability to work across technical and non‑technical teams
Experience supporting Agile delivery (Scrum, Kanban, or hybrid approaches)
Ability to analyse complex problems and communicate solutions clearly
A collaborative, outcomes‑focused mindset with a desire to make a real difference

Alongside this, it would be desirable if you had experience in utilities, infrastructure, or regulated industries. Exposure to data, digital platforms, enterprise systems, or operational technology would be great, as would an understanding of compliance‑ or resilience‑driven change. A familiarity with process improvement and business transformation initiatives will hold you in good stead.

Skills and experience are important, but character, positivity, and a caring attitude matter too.  We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails. 

For your information, we will be running assessment centres on Wednesday 27th and Thursday 28th May, so please ensure you are available.