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Posted Date:  6 Jun 2025
Posting End Date:  22-June-2025
Location:  Coventry
Company:  Severn Trent Water Limited
Department:  Communications
Salary (£):  £35,000 to £40,000

Social Media Officer

 

Hello. We’re Severn Trent and we’re not just a water company. We’re a business with purpose. We’re entering an exciting new chapter—investing in innovation, our communities and our people like never before.

 

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 9,500 brilliant team members working across our patch.

 

But this isn’t all we do, we operate at the cutting edge of industry innovation, delivery social impact strategies, to help the customers and communities we serve, and are delivering environmental projects that help us now and in the future.

 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

 

EVERYTHING YOU NEED TO KNOW

 

We’re looking for a proactive and passionate Social Media Officer to join our social media Team, bringing energy and originality to the team to deepen our connection with online communities through telling our many brand stories in engaging ways.

 

You’ll be supporting the planning and delivery of social media campaigns across all our channels – from hyper-local activity to large-scale brand campaigns, and everything in between!

 

You’ll take shared ownership of managing and creating proactive and reactive content across our key platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube, Nextdoor and TikTok) and collaborate with wider Comms colleagues to ensure we engage our audiences and enhance brand presence. 

 

Other key accountabilities include:-

  • Own and manage the social media content planner, including forward planning, sourcing, and scheduling content across channels. Collaborate with the wider Comms Team to align with key events and respond to reactive content needs.
  • Lead the creation and editing of engaging social content – both static and video – using tools like Canva, CapCut, Premiere Pro and Photoshop and working with our in house video and creative teams.
  • Produce regular performance reports for social media activity. Present insights to the team and recommend optimisations based on data and test-and-learn outcomes.
  • Set up and manage Paid Social activity using Ads Manager (Meta and other platforms), including performance reporting.
  • Use Hootsuite to schedule posts, manage content approvals, engage with audiences, and track performance.

 

WHAT YOU’LL BRING TO THE ROLE

 

From an experience point of view, we’ll be looking for you to be plugged into social trends and digital culture, with a skill for thinking outside-the-box and inspiring change.  It will also be key for you to have a sharp eye for data and performance, you’ll analyse what works, draw actionable insights, and help evolve our content strategy through ongoing learning.

 

Capability-wise, you’ll have a can-do attitude with strong initiative and a drive to deliver great work.  You’ll be confident pitching ideas, challenging the norm, and helping train and support others, while also being highly organised, adaptable and calm under pressure, with excellent time, prioritisation and project management skills, a real leader within the team who people will look up to.

 

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

 

We do more because we care.

 

WHAT’S IN IT FOR YOU

 

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

 

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year). Annual leave rises to 28 days after 5 years of service. 
  • Annual bonus scheme (of up to £2,250 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Family friendly policies (including, a year off fully paid maternity and adoption leave) 
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Two volunteering days per year  

 

WHATS NEXT?

 

We can’t wait to hear from you.

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

 

We think this could be a popular role and may close it early, so make sure you get your application in!

 

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Apply now »