Posted Date:  22 Jun 2024
Posting End Date:  21-May-24
Location:  Coventry
Company:  Severn Trent Water
Department:  Wholesale Market Unit
Salary (£):  Competitive

Settlement Specialist




Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.


24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.


We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.


If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.


Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.


Our Settlement Specialist role sits at the heart of this value with the opportunity to really make a difference to our customers. 






Do you take pride in your customer first mindset whilst demonstrating the ability to deliver quality outputs within tight timescales.


Are you able to manage numerous stakeholders with confidence whilst displaying a continuous improvement mindset driving to evolve the NHH market service offering?



Then this Settlement Specialist role is for you.



As a settlement specialist, your main responsibility is to support the Revenue Manager in all revenue billing and assurance activities. The accuracy of the monthly settlements report is key to an exceptional retailer and customer experience. 


You will be responsible for ensuring that any revenue variations are fully understood and that any data inaccuracies are prioritised with the appropriate data owner and resolved in a timely manner ensuring that revenue is recovered within the regular settlement timeline.


Accuracy and efficacy are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.



Key Accountabilities:


  • Respond to retailer and customer contacts through all contact channels.
  • As a settlement specialist you will collect, organise, cleanse and interpret data to find meaningful and actionable insights.
  • Engage with NHH customers directly to improve E2E customer service experience.
  • Undertake two-way communications with retailers and customers to ensure that queries are resolved in a timely manner.
  • Process manual calculations of settlement charges for credit and debits following adjustment in Wholesale charges.
  • To ensure all data transaction activity is updated to ensure its accuracy is in line with key regulatory and compliance requirements and performance costs are minimised.
  • Using bespoke databases to manage Customer/Retailer information to ensure accurate records are kept up to date for incident management.








We’re looking for an individual who has a Customer First mindset, Passionate about and motivated to delivering a world class customer experience with Experience in strong analysis techniques using software such as Excel and Power Bi.


You will need to have a ‘Right first time’ attitude – focusing on quality of work whilst managing numerous stake holders whilst delivering appropriate quality outputs within tight timescales and deadlines, thinking objectively to plan, prioritise and resolve work in the most effective way possible.



The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.


We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.






Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.


With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:


  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • 10% monthly discount with Busy Bee Nurserys, and one-week free childcare  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Family friendly policies  
  • Two volunteering days per year  






We can’t wait to hear from you. 


Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.


Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!