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Posted Date:  21 Jan 2026
Posting End Date:  04 - Feb - 2026
Location:  Coventry
Company:  Severn Trent Water
Department:  Chief  Engineer GM
Salary (£):  £26,000 - £30,000

Property Service Desk Analyst

 

 

We’re more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve.  

With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future. 

 


LET’S CUT STRAIGHT TO IT

We’re now looking for a Property Service Desk Analyst—a customer-focused problem solver who thrives in a fast-paced environment and wants to make a real difference.


Some of the key accountabilities:

  • Be the first point of contact for property-related queries
  • Triage, resolve, or escalate issues to minimise disruption
  • Manage third-party contractors and track job progress
  • Maintain accurate records and support continuous improvement
  • Deliver a professional, efficient, and friendly helpdesk experience

You'll be based at our Head Office in Coventry.  You’ll work within our Property team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.


WHAT WE’RE LOOKING FOR

  • Experience in a helpdesk or customer-facing role
  • Strong IT skills (Microsoft Forms, SharePoint, Excel, Word)
  • Excellent communication and multitasking abilities
  • Confidence working with suppliers and internal teams
  • A proactive, caring attitude and a drive to improve


Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. 


HOW WE’LL REWARD AND CARE FOR YOU


Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Severn Trent family: 

  • Salary range of £26,000 - £30,000
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Two volunteering days per year   



LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

 

Apply now »