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Posted Date:  8 Aug 2025
Posting End Date:  23 Sep 2025
Location:  Coventry
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  £38,000 - £45,000

Project Manager - Smart Metering Customer Experience

 

 

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

 

 

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

 

 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

 

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

 

 

 

 

 

 

EVERYTHING YOU NEED TO KNOW

 

 

 

Are you ready to lead transformative change in the water industry? Severn Trent is looking for a dynamic and driven individual to lead and coordinate the implementation of Advanced Meter Infrastructure (AMI), playing a key role in delivering our strategic ambitions and improving customer journeys.

 

 

In this role, you’ll be accountable for the successful delivery of Smart Metering projects and workstreams, managing them through the full project lifecycle. You’ll build strong relationships across the business, ensuring best practices are shared and embedded, and that change is sustainable and impactful. You’ll work closely with project sponsors and stakeholders, communicating effectively to ensure alignment and support throughout the journey.

 

 

You’ll be responsible for implementing new and enhancing existing processes, managing risks and issues, and ensuring benefits are realised. This will cover areas such as customer experience, data management and technology, so background in these areas are essential. Your leadership will inspire project teams, ensuring delivery to time, cost, and quality standards.

 

 

This is a highly visible role requiring excellent communication and presentation skills, the ability to influence at all levels, and a passion for continuous improvement. Flexibility to travel across the Severn Trent region and support local teams is essential.

 

 

If you’re ready to make a real impact and lead meaningful change, we’d love to hear from you.

 

 

 

 

 

 

 

WHAT YOU’LL BRING TO THE ROLE

 

 

We are looking for a dynamic and experienced change leader to join our team and drive impactful business transformation. Experience within Customer experience improvement projects and/or business change is desired. You will bring a proven track record of delivering sustainable change, with a strong grasp of the project lifecycle, change management, and risk mitigation. Your ability to communicate complex ideas in a clear and engaging way will help you build strong relationships across all levels of the business, while your collaborative mindset will foster a culture of openness and continuous improvement.

 

 

You’ll be confident in using data analytics to inform decisions, identifying and planning for benefits, and coaching others to grow and succeed. If you’re passionate about making a difference, influencing outcomes, and leading teams to success, we’d love to hear from you.

 

 

 

 

 

WHAT’S IN IT FOR YOU

 

 

 

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

 

 

 

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

 

 

  • Salary from £38,881

  

  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)

 

  • Annual bonus scheme (of up to 1,500 per annum based on company performance)

 

  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)

 

  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate

 

  • Dedicated training and development with our ‘Academy’

 

  • Family friendly policies

 

 

 

 

 

 

WHATS NEXT?

 

 

 

We can’t wait to hear from you.

 

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

 

 

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

 

 

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

 

 

 

Apply now »