Performance and Reporting Manager

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

We’re looking for a Performance and Reporting Manager to join our River Health & Enhancement team at our Coventry office.

EVERYTHING YOU NEED TO KNOW

As our Spills Performance & Insights Manager, you will play a key role in monitoring and enhancing the company’s performance in managing storm and emergency overflows. Your primary responsibility will be to ensure that the company not only meets but exceeds internal targets and external regulatory commitments related to spills.

You’ll oversee performance assessments at asset, area, and company-wide levels, whilst focusing on key metrics such as spill frequency, duration, and compliance risks. This includes supporting the Business Leader and collaborating with wider teams to ensure accurate tracking, real-time discharge reporting, and alignment with SODRP (Storm Overflow Discharge Reduction Plan requirements.

In this role, you will be expected to foster a culture centred on outcomes and customer satisfaction, while delivering measurable performance improvements. A crucial part of your responsibilities will be to effectively prioritise and allocate team resources, ensuring that improvement activities are balanced across all storm overflow performance indicators daily.

Key accountabilities will include:

Provide actionable insights from performance data to influence business decisions.
Use technical expertise to identify opportunities to reduce spills.
Develop flexible measures and reports to reflect performance changes.
Identify and implement both major and minor improvement initiatives.
Track delivery and benefits of improvement programmes, escalating issues as needed to ensure customer-focused outcomes.

WHAT YOU’LL BRING TO THE ROLE

To succeed in this role, you’ll have experience in leading and motivating technical teams, along with a solid engineering or technical understanding of wastewater assets such as gravity and pressure pipes, overflows, pumping stations, and treatment works. A strong understanding of the associated risks, impacts, and benefits of these assets is essential for effective decision-making and performance management.

You’ll need to be confident in analysing complex data to extract key insights that drive performance improvements, as well as the ability to manage multiple high-profile performance metrics and deliver significant improvements. Strong stakeholder management skills are crucial, as is the ability to build credibility and maintain effective relationships across all levels of the business.

Desirable experience includes knowledge of modelling techniques such as Infoworks or HADES, with the ability to scope and interpret modelling investigations. Experience in designing or delivering network and treatment improvement projects would also be beneficial.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme
and retail offers
Family friendly policies
Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!