Learning Experience Co-ordinator

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

As a Learning Experience Coordinator, you will be at the heart of creating a smooth, engaging, and learner‑focused training experience for colleagues across the organisation. Supporting the delivery of more than 350 learning activities each month for 10,500 employees, you will play a key role in ensuring every learner has access to high‑quality, well‑organised training across multiple Severn Trent sites.

Working closely with the Learning Experience Manager and the wider Academy team, you will contribute to the effective scheduling and optimisation of training courses, including the utilisation of Hawksley Park—our central training hub. You will be a key contact for learner queries, a trusted partner for training providers, and a reliable steward of financial, scheduling, and compliance processes.

This is a highly collaborative and fast‑paced role where your organisational skills, customer focus, and problem‑solving ability will help ensure an exceptional learning experience for all.

What You’ll Be Doing

Training Forecasting & Planning

Support training forecasting activities across business areas and learning streams.
Build and maintain an accurate forward plan for all training aligned to business and workforce development priorities.
Work with stakeholders to anticipate demand and schedule training that meets compliance and capability needs.

Learner Support & Query Resolution

Act as the first point of contact for learning and development queries, offering timely, professional support.
Guide learners throughout their training journey, creating a positive and supportive experience.

Supplier & Partner Management

Build strong relationships with external training providers to coordinate suitable dates, locations, and equipment in line with Academy standards.
Support suppliers with financial processing through ARIBA.
Contribute to supplier performance reviews.

Financial Processing & Budget Tracking

Monitor and track training spend, ensuring accurate financial processing and reporting.
Support procurement, invoicing, and internal recharging activities with full transparency and cost control.

Compliance Monitoring & Scheduling

Track mandatory and regulatory training compliance.
Plan and schedule learning interventions to close gaps and ensure timely completion of essential training.

Venue & Resource Management

Oversee room usage and optimisation at Hawksley Park, ensuring effective use of space and resources.
Coordinate event logistics, including equipment and accessibility requirements.

Course Optimisation & Cancellations

Monitor attendance, cancellations, and trends to identify areas for improvement.
Work with facilitators and stakeholders to enhance course offerings and minimise waste.

Learning Needs Analysis & Syllabus Advice

Provide guidance on course content, learning pathways, and syllabus requirements to ensure relevance and impact.

Learner Record Management

Maintain accurate LMS and training records to support personalised learning pathways.
Coordinate bespoke programmes, including team insourcing and major upskilling initiatives.
Ensure high data integrity across learning systems.

HOW WE WORK

You'll be based at our Severn Trent Centre in Coventry. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

Capabilities & Behaviours

To thrive in this role, you will bring:

Excellent communication skills and a confident, professional approach.
Strong organisational skills with the ability to prioritise and deliver against deadlines and SLAs.
A process-driven mindset with the ability to think critically and solve problems.
A customer-first attitude, dedicated to delivering a high-quality learning experience.
Exceptional attention to detail while managing high-volume tasks.
Flexibility and adaptability to evolving business needs.
Personal resilience and the ability to stay calm under pressure.
A collaborative mindset and willingness to share knowledge and support the team.

Desirable experience includes:

Previous experience in learning coordination or training operations in a large organisation.
Understanding of training requirements within the water industry (desirable).
Financial acumen, including budget tracking and supplier management.
Familiarity with LMS platforms and reporting tools.
Experience working in regulated or compliance-driven environments.
Strong IT skills, including Microsoft Office and data tools such as PowerBI.
Experience in process improvement (e.g., root cause analysis, solution implementation).
Full UK driving licence, with the flexibility to travel to different sites and to work from Hawksley Park, Finham when required.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It’s not just a job you’ll get here, you’ll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  

Here’s some of our favourites:

Annual salary of £26,000 - £27,500
25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteer days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.