Learner Welfare Advisor

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Our Learner Welfare Advisor plays a central role in creating an outstanding apprenticeship experience. This is a highly supportive and people-focused position, dedicated to ensuring every apprentice feels valued, encouraged, and empowered to succeed.

Working closely with our Academy team, line managers, mentors, and internal stakeholders, you’ll help shape a positive, inclusive learning environment where apprentices can confidently develop their skills, grow professionally, and achieve their goals. You’ll blend programme coordination with meaningful pastoral support—ensuring learners have everything they need to thrive both academically and personally.

What you’ll be doing

Programme Coordination

You’ll help deliver a seamless, high-quality apprenticeship journey by:

Making sure apprentices, managers, and mentors understand programme expectations, requirements, and timelines.
Building strong, positive relationships with learners and colleagues to create an exceptional learning experience.
Working with managers to ensure apprentices receive the right support, supervision, and development opportunities.
Acting as a key point of contact for apprenticeship enquiries from managers and mentors.
Scheduling curriculum activities and training sessions in partnership with Trainer Assessors and the Learning Experience team.
Managing welcome communications, learner handbooks, and other learner-facing materials.
Organising programme events such as inductions, initial assessments, and celebration events.
Tracking budgets, monitoring spend, managing invoices, and providing regular financial updates to the Leadership Team.
Offering guidance to managers on performance processes using practical tools and signposting.
Ensuring learner progress is accurately reflected in APTEM and supporting data integrity.
Using data storytelling to translate learner insights into meaningful narratives for internal teams.
Creating and maintaining Power BI/Excel dashboards and supporting reporting for quality, leadership, and governance teams.
Identifying learner trends, risks, and errors through data and creating actionable improvement plans.
Planning and coordinating quality assurance activities, including observation schedules.
Supporting annual self-assessment activities and contributing to learner case study creation.
Participating in standardisation meetings, OFSTED preparations, and continuous improvement initiatives.
Coordinating end-point assessments, including functional skills, ensuring accuracy and compliance.

Welfare & Pastoral Support

You’ll play a vital role in championing wellbeing and inclusion by:

Promoting a culture of belonging, psychological safety, and community within apprenticeship cohorts.
Identifying barriers to learning and signposting apprentices to internal or external support services.
Providing proactive wellbeing support, including check-ins and guidance sessions—particularly for under‑18s.
Creating welfare-focused learning resources with safeguarding and training colleagues.
Facilitating engagement opportunities, such as volunteering, to help build confidence and community connection.
Supporting safeguarding leads by identifying concerns early and maintaining robust records.

WHAT WE’RE LOOKING FOR

Essential Qualities

A genuine passion for learning, development, and welfare.
A friendly, approachable, and empathetic style when supporting learners and colleagues.
Energy, drive, and a focus on continuous improvement.
Excellent administration skills and confidence working with digital systems and data.
Experience using Office 365 and creating professional presentations.
Strong analytical skills and the ability to translate data into clear insights.
Confidence supporting managers with performance management queries.

Desirable Experience

Experience delivering presentations or facilitating group learning.
Understanding of safeguarding responsibilities.
Experience providing pastoral support, ideally in an educational setting.
Experience supporting under‑18s or vulnerable individuals.

Capabilities & Behaviours

Passionate about delivering an exceptional learner experience.
Excellent written and verbal communication skills.
Able to build trusted, positive relationships at all levels.
Curious, solution‑focused, and driven to get things right the first time.
Strong attention to detail, highly organised, and comfortable working at pace.
Confident presenting in person and online.
A collaborative team player who shares knowledge openly.
Able to work independently and manage multiple priorities.
Flexible, adaptable, and eager to continuously learn and grow.

Additional Requirements

A full UK driving licence is desirable, as some travel may be required.
Willingness to complete relevant compliance checks (e.g., enhanced DBS).
Commitment to contributing to the organisation’s safeguarding practices.

HOW WE’LL REWARD AND CARE FOR YOU

It’s not just a job you’ll get here, you’ll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  

Here’s some of our favourites:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteer days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.