Improvement Manager

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

Here at Severn Trent, we’re looking for a dynamic and inspiring Performance and Improvement Office Lead within our technology dept. to drive the development and delivery of key initiatives that boost our department’s efficiency and overall performance. In this role, you’ll work closely with a wide range of teams and senior stakeholders to identify opportunities for smarter ways of working, introduce innovative solutions, and help mature our operating model and culture.

You’ll also lead departmental communication and reporting, champion continuous improvement across our technology processes, and support effective workforce planning to help us meet our regulatory commitments. If you’re a confident leader and coach with a proven track record of delivering meaningful, continuous improvement, we feel this could be a role for you.

You'll be based at our Severn Trent Centre Head Office in Coventry. You’ll work within a dedicated team of professionals in the Office of CIO. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Monday to Friday.

HOW WE WORK

WFH flexibility available: You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

In order to succeed in this role, we’ll be looking for you to have experience in directly leading Continuous Improvement programmes in a corporate environment, regularly contributing and advising on business drivers, outcomes and value realisation. We’ll also want you to bring experience of working at a senior level as part of a Leadership Team, with a proven track record of effectively influencing and interacting with senior management and working collaboratively across teams and with business partners.

Having a strong knowledge of end-to-end business change processes, from vision to deployment, business adoption and support will be vital as will the working knowledge of leading highly engaged and successful teams, setting out plans to support improvement in departmental engagement.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,225, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.