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Posted Date:  15 Jul 2026
Posting End Date:  21/08/2026
Location:  Coventry
Company:  Severn Trent Services Operations UK Limited
Department:  HR Operations
Salary (£):  £31,972

HR Hub Advisor

 

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.  

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. 

If you want to do more, because you care, we want you on our team. 

 

EVERYTHING YOU NEED TO KNOW

 

We're looking for a proactive and customer-focused HR Hub Advisor to join our HR team. In this role, you'll be at the heart of delivering a high-quality HR service to employees and managers across the business, providing expert first-line advice, HR administration, and payroll support.

As a trusted point of contact, you'll support the employee lifecycle from onboarding through to leaving, helping managers navigate policies, processes, and employee relations matters while delivering an outstanding employee experience. You'll also play an important role in continuously improving our HR services, ensuring processes are efficient, accurate, and customer-focused.

 

What you’ll be doing

 

  • Deliver a responsive and personalised HR service, aiming to resolve queries at first point of contact.
  • Provide guidance and support to employees and managers on HR policies, processes, and employee relations matters.
  • Process employee lifecycle transactions, including flexible working requests, maternity leave, organisational changes, and leavers.
  • Support managers with probation reviews, performance management, and absence processes, helping to build capability across the business.
  • Review and assess employee relations cases, escalating complex matters to specialist teams where appropriate.
  • Maintain accurate organisational structures and employee records within HR systems.
  • Administer payroll activities, including resolving pay queries and supporting payroll accuracy through reporting and analysis.
  • Support change and transformation activities, including restructures, TUPE transfers, and changes to terms and conditions.
  • Provide advice on reward and benefits queries.
  • Ensure compliance with GDPR requirements, including handling Subject Access Requests.
  • Maintain HR documentation, process maps, and knowledge materials to support continuous improvement.
  • Build strong relationships with stakeholders across the business and contribute to enhancing the overall employee experience.

 

HOW WE WORK

 

You'll be based at our Severn Trent Centre in Coventry. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.

 

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

 

WHAT WE’RE LOOKING FOR

 

Essential Experience

 

  • Experience providing first-line customer support or advisory services.
  • Strong IT and analytical skills.
  • Experience creating and maintaining process documentation.
  • Confidence handling challenging conversations and constructively challenging where required.

 

Desirable Experience

 

  • Experience in HR administration and/or payroll services.
  • Knowledge of payroll processes and administration.
  • Experience managing small projects.
  • Experience using HR systems such as SAP, Trent, or similar platforms.
  • CIPD qualified or working towards a qualification.

 

Skills and Attributes

 

We're looking for someone who:

  • Is passionate about delivering an exceptional customer experience.
  • Has excellent verbal and written communication skills.
  • Listens actively and asks effective questions to understand and resolve issues.
  • Takes a "right first time" approach, with a strong focus on quality and accuracy.
  • Demonstrates empathy, professionalism, and sound judgement.
  • Uses initiative and creativity to solve problems and achieve positive outcomes.
  • Works collaboratively and enjoys sharing knowledge with others.
  • Remains calm and resilient when managing competing priorities.
  • Adapts positively to change and evolving business needs.
  • Is committed to continuous learning and personal development.
  • Thrives in a fast-paced, performance-driven environment.

 

Qualifications

 

  • GCSEs (or equivalent) in English and Maths at Grade C/4 or above.
  • CIPD qualification, working towards CIPD, or an equivalent professional qualification is desirable.

 

HOW WE’LL REWARD AND CARE FOR YOU

 

It’s not just a job you’ll get here, you’ll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  

Here’s some of our favourites:  

 

  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our ‘Academy’
  • Electric vehicle scheme and retail offers
  • Family friendly policies
  • Two volunteer days per year

 

 

LET’S GO

 

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails. 

Apply now »