End User Computing Lead

Severn Trent provide a critical national infrastructure to millions of customers in our region 24 hours a day, 365 days a year.

Our Technology team are vital to keeping the operation moving, as we deliver and maintain secure, stable and highly available IT and CNI services to all areas of our business. We’re stacked with incredibly talented and innovative individuals who are always searching for exciting new ways to aid our business colleagues, and ultimately, our customers experience.

We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

EVERYTHING YOU NEED TO KNOW

Here at Severn Trent, we’re looking for our next End User Computer (EUC) Lead. This is to expand the skills and technologies of our IT Operations function bringing strong leadership to the team. We’ll be looking for you to be a skilled technology person with extensive management experience within the field.

Our EUC Engineers, manage our complex hybrid cloud and on-premises infrastructure. This role requires a strong technical background in Microsoft technologies, a solid foundation in ITIL best practices and extensive management experience in Technology.

You’ll be engaged & responsible for day-to-day EUC operations, troubleshooting, whilst adhering with agreed SLA’s and OLA’s across Technology and the wider business.

In this role, you’ll work with various stakeholders & provide technology expertise, whilst seeking improvements in processes by clearly understanding our business drivers and the IT systems which drive them.

Key accountabilities and technologies in the team include:

Support, maintain and improve implementations of a Hybrid estate of Microsoft 365 and Microsoft Modern Workplace based solutions. Building on AAD and Endpoint Manager platforms.
Install, maintain and optimise our VDI environment, utilising Citrix DaaS in Azure, Azure Virtual Desktop and Windows365.
Maintain and enhance our use of Microsoft Intune and Windows Autopilot to improve centralised management of devices (laptops, tablets, phones) in our organization. Focusing on streamlining device provisioning, management and packaging of application delivery, making it efficient, compliant and user-friendly.
Implement solutions which drive automation and scripting to help reduce time spent by support teams and in turn. To develop and enhance monitoring and healing response times and solutions. Using Infrastructure as Code (IaC) principals and technologies such as Powershell, Terraform, Azure Resource Manager (ARM), and playbooks such Ansible.
Help resolve technical issues and risks to customers systems, providing appropriate technical input into Incident, Requests, Changes, RCAs and Risk mitigation as well as enhancing documentation and knowledge base resources and ultimate resolution of issues, focusing on eradication of repeat incidents.
Management and communication of stakeholder expectations and customer service needs.
You will also be on an on-call rota.

WHAT YOU’LL BRING TO THE ROLE

We are seeking an experienced and dynamic End User Computing (EUC) Manager to lead and inspire our EUC team. This role requires a strong leader with a proven ability to drive team performance, shape positive behaviours, and elevate technical capabilities. You will be responsible for fostering a culture of continuous improvement, accountability, and collaboration, ensuring the team delivers exceptional support and innovative solutions to end users. Your leadership will be key in aligning team development with strategic business objectives, empowering individuals to grow while enhancing the overall effectiveness and resilience of our IT services.

To be successful, you’ll be adept at collaborating with stakeholders, and you’ll need strong interpersonal, negotiating, influencing and leadership skills with experience in impelling senior leadership to gain buy-in and leading a team of technical Engineers. You’ll need to possess excellent written and verbal communication skills at all levels, with the ability to translate complex IT issues into business vocabulary.

You will be combining both your technical skills to assist driving the team forward and manging and assisting with workloads, with also your leadership skills to ensure the team are developing and enhancing the teams skillset and using ITIL best practices to manage workflow to desired levels.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (up to £2,225 based on company performance and subject to eligibility)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Family friendly policies
Two paid volunteering days per year

WHATS NEXT?

This role offers a challenging and rewarding opportunity to contribute to the success of our organization by managing and optimizing our IT infrastructure. If you are a highly motivated and technically proficient IT engineer, we encourage you to apply.

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.