DSARs Data Analyst

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Help Shape the Future of Data in a FTSE 100 Company – With a Focus on Privacy, Governance and Customer Trust

EVERYTHING YOU NEED TO KNOW

At Severn Trent, our Office of Data is at the heart of delivering our data strategy and governance framework. We’re building a future where data is not only used intelligently and ethically, but also managed with care, especially when it comes to our customers’ personal information.

We're looking for a DSARs Data Analyst with a strong background in managing complex Data Subject Access Requests (DSARs) and other data subject rights, along with a deep knowledge of GDPR, to add experience to our existing team when handling sensitive customer interactions.

A key part of the role will be to lead and conduct the end to end process for Data Subject Access Requests (DSARs) and other data subject rights (e.g. erasure, rectification) in a timely compliant manner. You will also act as a key liaison with our Legal team and DPO.

You'll be based at our Severn Trent Centre head office in Coventry. You’ll work within our dedicated team of 4. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, Monday to Friday.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

We’re looking for someone with proven experience managing DSARs and other data subject rights in a complex environment including a strong knowledge of the SAR processes and redaction rules for companies. A strong working knowledge of GDPR and data protection principles will be essential also.

A high emotional intelligence and experience dealing with customers who may require careful and empathetic handling will be highly desirable due to the type of work you will be doing as will Strong interpersonal and influencing skills, with the ability to translate technical concepts for non-technical audiences.

Excellent data analysis skills, including data modelling, reporting, and investigation will be a must as will be a passion for responsible AI and data ethics.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU (standard update for level)

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

28 days holiday + bank holidays (with the option to buy/sell up to 5 days)
Annual bonus scheme (up to £2,250 based on company performance, subject to eligibility)
Leading pension scheme – we’ll double your contribution (up to 15% when you contribute 7.5%)
Sharesave scheme
Dedicated training and development through our Academy
Electric vehicle scheme, retail discounts, and family-friendly policies
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.