Customer Transformation Manager

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We’re looking for a seasoned Project or Programme manager to join our dynamic and fast paced Customer Performance department as a Customer Transformation Manager. You will be tasked with leading a strategic workstreams, working in collaboration with key stakeholders and business areas to deliver against our stated aims and plans.

We’ll be looking for you to drive all of your projects and programmes to a successful outcome, ensuring timely delivery, realisation of benefits and alignment with business priorities. As a natural communicator, we’ll be fostering strong stakeholder engagement, collaborating with various Business Partners, Business SME’s, Project Sponsors, Product Owners and other key parties to ensure quality outcomes every time.

You will have a natural drive for continuous improvement, with you providing timely feedback, identifying new opportunities and managing high-level risks and issues which will support the growth of your team and the business. Along side this you will lead and develop a high-performing team, providing line management, coaching and professional development for project & change professionals.

You'll be based at our Severn Trent Centre Head Office in Coventry. You’ll work within our Customer Performance department in a dedicated team of 4 managing various projects & programmes across the business area. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, Monday to Friday.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

You will be a proven Programme Manager or experienced Project Manager with a track record of leading business change projects which utilise your knowledge of the project life cycle, delivering sustainable change and associated benefits. It would be great if you have experience of delivering change in a matrix managed ‘one team’ approach with colleagues from Technology, Group Commercial and other departments.

Experience of taking strategic ideas and turning them into tactical projects to be delivered will really make you stand out from the crowd, as will your experience of developing complex business cases and getting buy in from the Business to deliver these.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year). Annual leave rises to 28 days after 5 years of service.

Annual bonus scheme (of up to £2,250 per annum based on company performance)

Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)

Family friendly policies (including, a year off fully paid maternity and adoption leave)

Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate

Dedicated training and development with our ‘Academy’

Electric vehicle scheme and retail offers

Two volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.