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Posted Date:  17 Oct 2025
Posting End Date:  26-Oct - 25
Location:  Coventry
Company:  Severn Trent Services
Department:  Central Support Services
Salary (£):  £32,592.18 -£40,000

Customer Planning Team Co-Ordinator

 

Hello, we’re Severn Trent Services a commercial arm of the Severn Trent Group. We provide water and waste services to companies nationwide, including the MoD and The Coal Authority.

 

 

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.  

 

We’re currently recruiting for Improvement Analyst for our team.

 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

 

 

EVERYTHING YOU NEED TO KNOW

 

Working in our rapidly expanding, innovative and exciting Severn Trent Services business, the  Improvement Analyst role will involve analysing and monitoring data to ensure that all work raised for planning and scheduling purposes is completed on time, follows correct process and mitigates operational risks.

 

The main objective of the role is identify pinch points within process, analyse data and highlight and implement improvements, whilst working to deadline.   In addition, there will be a need to provide day to day information using Continuous improvement methodology which will enable other areas of the business to provide support and coaching to the wider team and engage with relevant stakeholders.

 

 

Some of the other key accountabilities of this position are: 

 

  • Devising new and improve ways of working developing skills and optimising technology to enhance business performance and customer satisfaction whilst reducing operating costs.
  • Developing and owning workstream improvement plans to support our Business objectives
  • Reviewing performance against plans and take steps or make recommendations as appropriate to make improvements based on tasks, frequency and resources
  • Maintaining accurate records, analyse reports and trends in work including repeat issues, resource utilisation, resource shortfalls, job duration times, travel times, job response times, follow on work, and performance event breaches
  • Developing, implementing and improve new work standards and processes as and when required
  • Influencing of Regional Service Delivery Teams, to undertake and deliver plans and schedules within prescribed timescales 

 

WHAT YOU’LL BRING TO THE ROLE

 

Our ideal candidate will have experience analysing large amounts of data and will have the ability to distil key facts whilst communicating to stakeholders in a clear and logical way. A Full UK driving license is essential for this position.

 

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.  

 

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.  

  

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent Services family:

 

  • Salary of up to £40,000 (dependent on experience)
  • Annual bonus scheme of up to 15% of your annual salary, based on company performance)
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
  • Dedicated training and development with our ‘Academy’ 
  • Electric vehicle scheme and retail offers 
  • Family friendly policies 
  • Two volunteering days per year 

 

 

 

WHATS NEXT?

 

We can’t wait to hear from you.

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.

 

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

 

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

 

 

 

 

Apply now »