Credit & Collections Advisor

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Join our dynamic Receivables Hub as a Credit and Collections Advisor, where you’ll play a key role in shaping and improving our end-to-end billing and collections process. This is an exciting opportunity to make a real impact by ensuring accurate invoicing, monitoring payments, and building strong relationships with our customers to manage outstanding balances effectively.

You’ll work closely with teams across the business to resolve queries quickly, enhance the customer experience, and contribute to process improvements that reduce manual work and accelerate receivables. If you’re proactive, detail-oriented, and passionate about delivering exceptional service, we’d love to hear from you.

What You’ll Be Doing

Keeping customer master data accurate and up to date.
Processing invoices, payments, and account reconciliations with precision and timeliness.
Managing credit control activities, including customer outreach and overseeing the dunning process.
Acting as a trusted point of contact for stakeholders, resolving billing and payment issues promptly.
Monitoring outstanding balances and managing credit terms effectively.
Identifying opportunities to improve workflows and supporting projects that enhance efficiency.
Managing shared mailboxes and ensuring queries are directed and resolved quickly.
Collaborating with operational teams to resolve disputes and ensure accurate billing.
Supporting DMEX ODI scores by meeting SLAs and working closely with Developer Services colleagues.
Developing effective escalation routes for challenging debt collection cases in partnership with operational leads and Group Legal.

HOW WE WORK

You'll be based at our Severn Trent Centre in Coventry. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

Strong attention to detail and accuracy when working with large, complex data sets.
Excellent problem-solving and analytical skills.
Clear and confident communication skills—written, verbal, and presentational.
A collaborative approach to building relationships across Finance and the wider business.
Ability to manage multiple tasks and meet strict deadlines.

Qualifications

Essential: Minimum of 5 GCSEs (Grade 5 or above) including Maths and English, or equivalent experience.
Desirable: Studying towards or holding a recognised finance qualification (AAT, CIMA, ACCA) or equivalent experience.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It’s not just a job you’ll get here, you’ll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  

Here’s some of our favourites:

Annual salary of £27,000 - £29,00
25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteer days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.