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Posted Date:  6 Jun 2025
Posting End Date:  20-June-25
Location:  Coventry
Company:  Severn Trent Plc
Department:  Network Control
Salary (£):  Up to £45,943.41

Control Centre Change and Improvement Specialist

 

 

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

 

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

 

 

EVERYTHING YOU NEED TO KNOW

 

 

Our Network Control team have an opportunity for you to join as our new Waste Operational Control Centre SME on a 12 month basis.

The OCC is a Operational Control Centre.

This role provides technical expertise to support to the Waste OCC teams to drive improved performance in key ODIs - in particular pollution incidents. One of your key responsibilities will be to ensure Waste OCC systems are optimised, processes are fully mapped and they align to meet the business needs.

You’ll be a key individual for Waste OCC and wider Network Control and be involved in workforce planning and optimisation.

 

Some of your other key accountabilities will include:

 

  • Develop a Waste OCC Quality Management system, complete with training material and standard operating procedures, both within the department & E2E systems which we play a part of.
  • Ensure information on our systems are hardwired into our technical training framework, updating SOPs and process maps and that the training information the Academy use for training is fully aligned.
  • Ensure all Waste OCC processes have a clear RACI and mapped interfaces. This will include both our BAU core processes and Incident Management.
  • Own the review and implementation of an improved Waste Incident Manual, taking key learnings from past events and developing robust post-incident review processes.
  • Understand the requirements around other key strategic projects/AMP8 schemes, to ensure the needs and requirements of Waste OCC are considered within the schemes (eg. Waste Network Visualisation, River Quality Monitors).
  • Own regular audits and root cause analysis to provide assurance to our waste operational colleagues and regulators.
  • Identify process improvements and opportunities to work smarter, in a more standardised & compliant manner.
  • Develop future business cases for further service offerings within Waste OCC.
  • Coach and develop other team members to ensure compliance and standard ways of working.
  • Take the lead on process changes within Waste OCC. This will be both from identifying continuous improvement opportunities & by supporting change programmes within the wider business as the Waste OCC SME (eg. Spills improvements, Waste Networks transformation projects, Storm Harvester implementation).
  • Where appropriate the role holder will be required to support incident and event management and if required would be expected to run shifts managing controller and or incident management processes.

 

 

 

WHAT YOU’LL BRING TO THE ROLE

 

 

In order to be successful in this role it is expected you’ll an understanding of Waste Water systems and associated legislation. This includes working with both Infra & non-infra networks and a good working knowledge of the systems involved & the data links required to add value.

 

You will also have an experience of data analysis, producing management information and be able to demonstrate how you have transformed business information needs into valuable deliverables;

 

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

 

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

 

 

WHAT’S IN IT FOR YOU

 

 

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

 

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
 

  • Salary: £45,943.41
  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £2,250 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our ‘Academy’
  • Family friendly policies
     

 

 

WHATS NEXT?

 

 

We can’t wait to hear from you.

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.

 

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

 

Ps. we’ll always let you know the outcome of your application after the clo

Apply now »