Communications Insights and Analytics Manager
LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
Severn Trent’s Communications Team is looking for an Insights and Analytics Manager to join our Planning and Insight function – the engine room behind our communications strategy and delivery.
LET’S TELL YOU MORE
We’re looking for a standout communications and insights professional who’s obsessed about understanding customers better and turning complex data into decisions and insight into impact. Sitting at the heart of the Communications team, this is a critical strategic role that uses insight, research and analysis to shape strategy, sharpen performance and continuously improve the experience we deliver for our customers.
You’ll be based at our Head Office in Coventry. You’ll work within our Planning and Insights team within our Comms Team, and report to our Communications Planning and Insight Lead.
WHAT WE’RE LOOKING FOR
This role is ideal for someone with a strong background in analysing diverse datasets and research, who loves getting under the skin of customer needs and behaviours to inform smarter planning and better campaigns. Curious, energetic and strategic, you’ll combine strong analytical capability ( touching on excel and powerBI ) with the confidence to influence senior stakeholders and drive direction.
You’ll be comfortable translating complex data into compelling stories, with experience across audience insight and segmentation, campaign measurement and research. You’ll also be a natural collaborator, helping improve insight access and capability across the team, and thrive working in a fast-paced environment, juggling multiple priorities while keeping a customer-first mindset.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We’re looking for people who want to get involved, be part of something bigger, and make a difference because they care.
HOW WE WORK
You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive, but also understand the flexibility working from home can bring. You’ll usually find us in the office, but working from home is supported when you need it.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. You’ll also contribute to the environment and community. Some of our benefits include:
- Salary from: £46,639.52
- 25 days holiday plus bank holidays (with the option to buy or sell up to 5 days per year)
- Annual bonus scheme (up to £1,500, subject to eligibility)
- Family-friendly policies, including a year off fully paid maternity and adoption leave
- Leading pension scheme – we double your contribution up to 15%
- Sharesave scheme
- Dedicated training and development through our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can’t wait to hear from you. Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.