Billing & Assurance Team Manager

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We currently have an opportunity available for a Billing & Assurance Team Manager based in STC, Coventry.

This is a pivotal position that plays an essential role in the end‑to‑end customer billing process. It is a highly operational, process‑focused and data‑driven role where accuracy, attention to detail and a strong customer focus for all stakeholders are critical. The Billing & Assurance Team Manager will lead the team’s performance to ensure service excellence across every area, while also driving effective communication and collaboration across the wider Customer Solutions team. A core objective of the role is to build a strong and reliable delivery capability—supporting both revenue generation and ODI performance—while managing key stakeholders and developing the skills, expertise and confidence of the team.

Success in this role requires strong multi‑tasking abilities and the capacity to work effectively in a high‑pressure environment, all while maintaining a positive, adaptable and solutions‑focused approach.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

If you have exceptional leadership skills, you will thrive managing a large team in a process‑driven, data‑centric environment. This includes providing a first‑class service to a wide variety of stakeholders while creating innovative ways to motivate your team to achieve service excellence and deliver ODI targets. By effectively using MI, you will be able to drive performance, highlight trends, and identify clear areas for improvement.

You will also bring exceptional stakeholder‑management abilities, working across the organisation to raise the profile of the Billing Assurance function and ensure strong operational alignment. In addition, you will collaborate with third‑party partners to support and enhance service delivery, maintaining consistency, efficiency, and high standards across all operations.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,225, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.