Network Response Technical Support

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies Worldwide when it comes to employee engagement, and we are ranked as a Top 50 UK Employer on Glassdoor. Why not join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more - because you care - we want you on our team!

EVERYTHING YOU NEED TO KNOW

This is for the role of Network Response Technical Support. This is an entry Level position, which would be the perfect was to start your journey with Severn Trent. It will be a Full-time Contract, working 37 hours per week, Monday to Friday 7:30 – 3:30 and early finish Friday approx. 3:00pm and no weekend working is needed.

No formal Admin qualification is required as training can be provided; however some experience of Microsoft applications and working in an office or Admin Support environment would be an advantage. A full standard UK Driving License is required, to allow for travel to Supplier meetings. You'll be based at our Minworth site, Sutton Coldfield.

HOW WE WORK (Office roles only)

This is a fully office-based role and the successful candidate will be on site, Monday to Friday. You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive.

The key accountabilities of this role will include:

Support with the processing of purchase orders for supplier orders, ensuring purchase orders are raised and receipted in line with SLA’s.

Support with monitoring the performance of our contractors through tracking expenditure, hire timeframes and damages.

Support our Network Response shift teams with equipment allocation and stock orders.

Maintain compliance within the working environment by completing weekly office checks on fire alarms, emergency lighting, signage and overall office standards.

Maintaining office equipment and ordering of office suppliers for the wider Network Response Team.

Develop, maintain and update documentation relevant to our teams’ processes (SOPs) and training documents.

Support technical experts within the team to ensure compliance against regulation and safety standards is maintained within the department.

WHAT WE’RE LOOKING FOR

Skills and experience are important, but character, positivity, and a caring attitude matter, too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

You’ll have excellent decision-making skills with the ability to work well as a team and alone. You’ll have the ability to champion and support new ideas, change initiatives, and adapt interpersonal style to suit different people or situations, whilst communicating with several internal and external stakeholders.

HOW WE’LL REWARD AND CARE FOR YOU

It’s not just a job you’ll get here - you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here are some of our favourites:

From £24,000 to £28,000 – depending on experience
25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

LET’S GO!

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

If your curious and want to find out even more, search #LifeAtSevernTrent on social media.