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Posted Date:  3 Jul 2025
Posting End Date:  10- July- 2025
Location:  Birmingham
Company:  Severn Trent Plc
Department:  Network Control
Salary (£):  £47,407.50

Network Response Technical Expert

 

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too. 

  

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. 

  

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. 

  

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

  

EVERYTHING YOU NEED TO KNOW 

  

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.   

  

Which is why we are excited to announce a new opportunity to join our Reactive Water Quality team as a Network Response Technical Expert. 

  

You’ll be responsible for delivering water quality improvement across the network. We’ll also offer technical support to the wider business on network water quality risks. You will own, develop and deliver training of processes.   

  
You’ll be involved in regulatory tap sample failure investigations & resolving ongoing water quality problems customer are experiencing. The aim is to Identify/ remove water quality risks with a mindset of future investment needs on our network. Help coordinate and supervise physical activities onsite.   

  

LET’S TELL YOU MORE   

  

The key accountabilities of this role will include:  

  

  • Continuously improving Severn Trent’s Network Response Teams approach to budget management by monitoring and auditing spend across the department. 

  

  • Complete benchmarking exercises each year to review rechargeable rates for capital work and mutual aid support to ensure the department is maintaining financial compliance. 

  

  • Use SAP ECC daily to process invoices, raise purchase orders, complete forecasting and manage project budget lines. 

  

  • Complete mutual aid recharges for external water companies for both tankering services and bottled water services. 

  

  • Working to support our finance team with journalling requirements each month by completed end of month reports. 

 

  • Work with our finance team to complete end of year reporting and forecasting to support with budget submissions each financial year for the NRT. 

 

  • Conduct monthly financial audits on purchase order processes to ensure financial compliance is maintained across the department. 

  

  • Develop, maintain and update documentation relevant to our teams processes (SOPs) and training documents.  

  

  • Responsible for supporting NRT on large events and will be required to ensure additional contingency for Supply Interruptions. There will be a requirement for this role to be part of a standby rota due to this.   

  

WHAT WE’RE LOOKING FOR   

  

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.    

You’ll have excellent decision-making skills with the ability to work well as a team and alone. You’ll have the ability to champion and support new ideas, change initiatives, and adapt interpersonal style to suit different people or situations, whilst communicating with a number of internal and external stakeholders.  

Preferably you will have an understanding of the SAP ECC system and have experience in finance processes. 

As this role may require travel, you must hold a full UK Driving License including a valid Class B and if successful maintain business insurance for your vehicle.  

  

WHAT’S IN IT FOR YOU 

  

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  Here’s some of our favourites: 

  

  • Up to £47,407.50 dependent on experience 

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 

  • Annual bonus scheme (of up to £2,250 per annum based on company performance) 

  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 

  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 

  • Dedicated training and development with our ‘Academy’ 

  • Electric vehicle scheme and retail offers 

  • Family friendly policies 

  • Two volunteering days per year 

  

WHATS NEXT? 
  

We can’t wait to hear from you. 

  

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails. 

  

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media. 

 

Apply now »