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Posted Date:  6 Jun 2025
Posting End Date:  17- June- 2025
Location:  Birmingham
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  £50,500

DST Team Manager

 

 

 

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 9,000 people with a purpose to deliver one of life’s essentials, and we do it all while thriving in our unique culture.

 

 

We’re a growing, Midlands based FTSE100 plc and welcome people from all walks of life, celebrating their individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities we represent. 

 

 

It’s an exciting time to join, as we have a huge ambition to deliver bigger and better than ever before over our next 5-year regulatory period. If you’re seeking an exciting and thoroughly rewarding career in Operations, Severn Trent is the place to be. 

 

 

 

 

EVERYTHING YOU NEED TO KNOW  

 

We have an exciting opportunity to join the team as a DST Team Manager, where you’ll predominantly ­­­­­­­­­­­­­­­­­­­­­­­­­­­be managing operational frontline teams. You will need to manage resources, support the timely delivery of repair and maintenance activities through your teams focus to correct analysis and promotion of repair work, operation of the clean water network and you’ll aim to ensure that our customers receive a constant supply of good quality drinking water and excellent customer service.  

 

 

You’ll be involved in numerous daily activities from ­­­­­­­­­­­­­­­­­­­­­­­­­­Engaging with the team, driving performance across the day (aiming to meet our ODI performance targets), delivering schedules of work and minimising job suspends and rejects. Furthermore, you will ensure that customer promises are delivered and any disruptions are minimised and that we are cost effective- all with a CMEX (our Customer performance measures) perspective in mind.

 

 

Further responsibilities include leading a team of first responder technicians in managing burst main events, ensuring that all relevant processes and best practices are applied to maintain high standards of customer service and environmental performance. Additionally, you will serve as the primary liaison with the Environment Agency (EA), ensuring effective communication and compliance with regulatory requirements.

 

 

Plus, as our DST Team manager, you will utilise your operational/ Distribution Network knowledge & previous experience in dealing with customers & customer queries, to ensure that we are providing our customers with the best possible service.

 

 

 

 

WHAT YOU’LL BRING TO THE ROLE

 

We are seeking a dynamic and experienced leader with a proven track record in managing high-performing teams in fast-paced, customer-focused environments. The ideal candidate will have strong operational knowledge, excellent problem-solving and communication skills, and the ability to drive performance through change.

 

 

Experience in budget management, regulatory compliance, and health and safety standards is essential, along with a solid understanding of IT systems, leakage technologies, and work management tools. A valid EU Skills National Hygiene accreditation card is desirable. This role demands a confident decision-maker who can inspire teams, manage complex employee relations, and consistently deliver outstanding customer service.

 

 

A full UK driving licence is required.

 

 

 

 

WHAT’S IN IT FOR YOU  

 

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

 

 

  • Salary: From £50,500
  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 
  • Annual bonus scheme (of up to £2,250 per annum based on company performance) 
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
  • Dedicated training and development with our ‘Academy’ 
  • Electric vehicle scheme and retail offers 
  • Family friendly policies 
  • Two volunteering days per year 

 

 

 

 

WHAT’S NEXT 

 

We can’t wait to hear from you.   

 

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

 

 

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.   

 

 

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails! 

 

 

Apply now »