Apprentice Customer Quality Tech

QUALITY TECHNICIAN APPRENTICE

LET’S CUT STRAIGHT TO IT

Taking care of ‘one of life’s essentials’ – it’s our purpose and we want you to be part of it. Supplying wholesome drinking water, treating wastewater and recycling this back to the environment responsibly is no mean feat. We serve around 8 million people across the Midlands and Wales and unlike other businesses, our delivery is non-negotiable. It’s a matter of life.

Many of our employees are also our customers, so we truly take pride in what we do! Employing people from across our communities and beyond, Severn Trent is an exciting and inclusive place to work – a place where you can be curious, can be ‘Wonderfully You’ and where you can truly make an impact to our environment, now and for future generations.  

LET’S TELL YOU MORE

Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Services Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. Entering an apprenticeship scheme with us involves working towards the role of a fully-fledged professional, earning a salary, whilst also being able to maintain a sense of academic achievement. At Severn Trent we provide the perfect mix between hands-on experience and a formal qualification, enabling our apprentices to make a real lasting difference to our customers and communities, not just for now, but far into the future.
 

You’ll be supported every step of the way, by your line manager and mentor.

In this exciting role, you and your team will be customer facing and responsible for collecting samples from customer’s properties for analysis at our laboratories.  You will learn about quality control including equipment calibration and proficiency testing and will also be responsible for maintenance checks.
 

Your focus in this role will be to provide a high-quality service to customers. Your actions will influence the customer experience and their satisfaction with Severn Trent. Whilst making sure you provide services in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   You will also be sampling at service reservoirs, and water treatment works each day.

HOW WILL THE PROGRAMME WORK

ENTRY CRITERIA

This apprenticeship standard is Level 2 (equivalent to GCSE A-C or Grades 4-9). If you don't already have GCSEs in English and maths, you will need to take functional skills as part of the apprenticeship, which is an alternative to GCSEs and achieve a Level 1 while continuing to work to a Level 2. This will need to be achieved prior to completion of your apprenticeship.

Age requirement: Due to the nature of this role individuals must be 18+ when starting this apprenticeship

TRAVEL/LICENSE REQUIREMENT

You must have a full driving licence with access to your own vehicle and at least 18 months driving experience at the time of starting the apprenticeship.

ROLE EXPECTATIONS POST APPRENTICESHIP

• By the end of this programme, you will take up a role as a quality technician, where you will be able to put your skills to action.
• Availability for roles across the region, we operate from six bases. There is a requirement to work a shift pattern, involving critical shifts and standby.

WHAT WILL YOU LEARN

• To provide wide ranging information about the company, while explaining the procedures associated with Water Quality testing
• To work as a team, across different functions
• About regulations and how you work within this
• Range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery
• Internal policies and procedures, including any complaints processes that are relevant to Severn Trent
• How to frequently and consistently communicate and work with others in the interest of helping customers efficiently

WHAT WE’RE LOOKING FOR

We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term. 

We’d love you to be someone with… 

• A passion for offering excellent customer service - empathetic, understanding, able to build rapport
• A ‘can do’ attitude – willing to get stuck in, take accountability for decisions and actions and who takes pride in their work 
• A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment  
• Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving.
• No two days are the same on the front line and not every day goes to plan, so you’ll need to be quick on your feet to respond!  
• Excellent communication and collaboration skills and enjoy working with multiple teams 
• Ability to analyse and interpret information and effectively communicate this to different team members and audiences 
• Ability to travel freely across our patch to visit different sites and travel to meetings and training days  
• Curiosity to learn quickly in a reactive and dynamic working environment  

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN     

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.     

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:     

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)     
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)   
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)      
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
• Dedicated training and development with our Academy  
• Electric vehicle scheme and retail offers  
• Family friendly policies  

• Two paid volunteering days per year   

As if that isn’t enough, you’ll receive an annual salary increase whilst you’re on programme and you’ll also get an increase when you move into your first job.  

LET’S GO  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.    

Please note, we don’t require a CV or cover letter to complete your application, the system will ask you for this, but you can just upload a blank document.

• Check your diary – face to face assessments will run from 7th May – 23rd July

To find out more about working with us, search #LifeatSevernTrent on social media.     

DIVERSITY AND INCLUSION  

At Severn Trent we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments. Find out more about our commitments to Diversity and Inclusion at Severn Trent.  Click here to find out more